Hospitality Services Supervisor
Tourism, Hospitality, Hotel Jobs
- Expires 22 May 2026
- Mutoko
- Full Time
Job Description
An upcoming resort is seeking a qualified and experienced Hospitality Services Supervisor to oversee hospitality operations and ensure guests receive exceptional service while maintaining efficient staff performance and operational excellence.
Duties and Responsibilities
Key Responsibilities
* Supervising hospitality staff and daily operations
* Ensuring excellent customer and guest service standards
* Coordinating housekeeping, catering, reception, and guest services
* Handling customer complaints and resolving service-related issues
* Monitoring cleanliness, hygiene, and safety standards
* Preparing staff duty rosters and shift schedules
* Training, guiding, and evaluating staff performance
* Ensuring compliance with company policies and hospitality regulations
* Managing stock, supplies, and inventory levels
* Assisting with event coordination and guest bookings
* Monitoring food service quality where applicable
* Preparing operational reports for management
* Ensuring facilities are well maintained and presentable
* Supporting management with administrative tasks and operational planning
Qualifications and Experience
Qualifications & Experience
* Diploma or Degree in Hospitality Management, Tourism, Hotel Management, or a related field
* Minimum of 3–5 years’ experience in hospitality operations or hotel supervision
* Previous supervisory or team leadership experience is essential
* Strong knowledge of customer service standards and hospitality procedures
* Proficiency in Microsoft Office and hospitality management systems is an added advantage
* Ability to work flexible hours, including weekends and holidays when required
Key Skills & Competencies
* Leadership and supervision
* Communication and interpersonal skills
* Customer service excellence
* Problem-solving and decision-making
* Time management and organisational skills
* Attention to detail
* Team coordination and staff management
Package
* Salary negotiable based on experience and qualifications
* Accommodation provided
* Company vehicle with fuel allowance provided after successful completion of probation
* Airtime allowance
* Medical insurance
* Funeral insurance
How to Apply
Interested candidates should submit their CV and certified copies of qualifications to hrapplications2026@gmail.com no later than 22 May 2026.
Only shortlisted candidates will be contacted.
