Test day delivery and Logistics Coordinator
Media, Pr & Communication, Graphic Design Jobs
- British Council
- Expires 02 Nov 2022
- Bulawayo
- Full Time
Job Description
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams within a large operation including IELTS delivery support for exam delivery in Botswana and Malawi. To handle confidential materials during the multiple exchanges in country/location in accordance with compliance standards. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Duties and Responsibilities
Main accountabilities but not limited to the following:
Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them on accordingly.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications
Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.
Qualifications and Experience
Role specific knowledge and experience:
Experience of and ability to deliver excellent standards of customer service
Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk, and security
Minimum requirements:
University degree in any subject or relevant qualification
Desirable:
Experience of supporting delivery of computer-based exams
