Customer Experience Manager
Media, Pr & Communication, Graphic Design Jobs
- Doves Life Assurance
- Expires 19 Apr 2024
- Harare
- Full Time
Job Description
WE ARE
RECRUITING
CONTACT CENTRE &
CUSTOMER EXPERIENCE
MANAGER
Duties and Responsibilities
MAJOR RESPONSIBILITIES
1. Developing objectives for the contact Centre day-to-day activities
2. Conducting effective resource planning to maximize the productivity of
resources (people, technology etc.)
3. Collecting and analyzing Contact Centre statistics (sales rates, costs, customer
service metrics etc.) as well as customer across all the other customers touch
point (walk in clients, social media, website and other platforms)
4. To formulate and implement marketing strategies for the group through;
o Customer relationship management Database Development
o Competitive Analysis
o Crisis Marketing Management
o Leveraging Marketplace Opportunities
o Claim or close the market share gap from major competition
o Develop and maintain relationships and communication with key partners
o To manage Corporate Brand
o to analyze, identify market trends and administer change
Qualifications and Experience
QUALIFICATIONS
Minimum requirements
1. A first Degree from a recognized University is a MUST.
Additionally, a degree in Commerce or Marketing is an
added advantage.
2. Certificate in Digital Marketing
3. A minimum of 4 years’ working experience in the insurance
sector/exposure to insurance products will be an added
advantage.
3. MBA/ MSC is an added advantage.
OTHER REQUIREMENTS/COMPETENCES
o Product knowledge
o Patient/empathetic
o Self-control
o Emotional intelligence
o Well-spoken at least 2 languages
o Negotiating skill
How to Apply
If you meet the above criteria, send on email to tjasi@doves.co.zw /gmukundwa@doves.co.zw by the 19th of April 2024.
