Team Leader - VicFalls
Accounting & Finance Jobs
- Nedbank
- Expires 14 May 2026
- Victoria Falls
- Full Time
Job Description
To manage and lead staff in a branch to meet sales and service objectives through advanced selling, digital enablement, servicing, problem solving and client education regarding Nedbank products and services.
Duties and Responsibilities
Financial Performance & Balance Sheet Growth
• Delivery of assets and liabilities targets
• Optimisation of Consumer Banking product mix
• Contribution to branch profitability and revenue growth
Sales Performance & Main Banked Client Growth
• Client acquisition and retention
• Cross selling and wallet share growth
• Achievement of branch sales targets
Team Leadership, Performance Management & Capability Development
• Daily check in and check out routines
• Performance monitoring and tracking
• Coaching, mentoring, and team capability building
• Identify and recommend opportunities to enhance processes, systems and policies.
• Meet service excellence, teamwork and personal development goals.
Customer Experience & Service Excellence
• Deliver high standards of client service to enhance customer satisfaction.
• Identification and resolution of service bottlenecks.
• Branch capacity planning and workflow optimisation.
Operational Oversight, Risk & Stakeholder Management
• Oversight of branch operations and controls to ensure compliance.
• Stakeholder and client relationship management.
• Adherence to policies, procedures, and regulatory requirements
Qualifications and Experience
The ideal candidate will have;
Proven sales leadership with a strong track record in client acquisition, retention, and cross‑selling.
Ability to drive branch sales performance, grow main‑banked clients, and optimise product uptake.
Strong team leadership skills with the ability to coach, motivate, and manage daily sales activity.
Excellent customer‑focused communication skills and the ability to strengthen client relationships.
Preferred Qualification
Bachelor's degree in any of these Finance/ Banking/ Business Management / Marketing
Preferred Certifications
IOBZ Diploma will be an added advantage
Minimum Experience Level
6 years Retail Banking Sales, Client Service, Relationship experience
Technical / Professional Knowledge
Customer service principles
Product Knowledge
Interbank operations
Problem solving skills
Relationship management
Product sales skills
Employee engagement methodologies
Microsoft Office
Relevant Nedbank policies and procedures
Behavioural Competencies
Adaptability
Building Trusting Relationships
Planning and Organizing
Sales Persuasion
Sustaining Customer Satisfaction
Targeting Sales Opportunities
Technology Savvy
How to Apply
