Customer Services Representative: Retention
Media, Pr & Communication, Graphic Design Jobs
Job Description
Are you pmediassionate about working for an organization that is best in class when it comes to investments management, wealth creation, and asset protection?
Our organization seeks mindsets and behaviours that best demonstrate innovative solutions guided by its values of Integrity, Sustainability; Empathy; Empowerment; and Partnership with the aim of making life better for its stakeholders.. If you are ready to catapult your career to the next level in the customer services field, you are invited to fill in the following
vacancy that has arisen within Zimnat Group.
.
CUSTOMER SERVICES REPRESENTATIVE: RETENTION
Duties and Responsibilities
• Ensuring that all inbound calls are answered within agreed Service Level Agreements i.e., answering calls within 20
seconds of ringing to reduce customer effort.
• Managing outbound calls for retention purposes at a minimum.
• Identifying customer needs, answer questions and solve problems.
• Identifying customer pain points per month for escalation to the Customer Experience Officer.
• Up selling and cross selling products and services for all business units.
• Generating referrals to enable business growth.
• Maintaining Omni channel communication process through logging of tickets on Ameyo and ensuring tickets are closed on time.
• Responding to WhatsApp inquiries, attaining Turnaround Time of 15 minutes.
• Carrying out monthly voice of the customer campaigns through outbound calls
Qualifications and Experience
The Person:
• 1st Degree or diploma in business related field (Marketing; Communication; Media; CS Management).
• Customer Services certification an added advantage.
• Fluent in English, Ndebele, and Shona
• Strong morale standing.
• Ability to work collaboratively as part of a team.
• Be an articulate and effective communicator.
• Strong analytical skills with the ability to take proactive steps in resolving queries.
How to Apply
Being an equal opportunity employer, applications supported by CVs are encouraged from qualified individuals regardless of race, religion, sex or disabilities not later than 28 May 2023 using the link below.
https://forms.office.com/r/p54WD1qmB0
