CLIENT SERVICES OFFICER (HEAD OFFICE CONTRACT 2 YEARS X2): (GRADE 10
Sales & Marketing Jobs
Job Description
NSSA is an organisation undergoing a transformation journey to position itself as a modern and relevant entity that
delivers real value to its members through responsive social security services. In addition, we strive to stimulate
economic activity, generate foreign currency, and create jobs for the benefit of Zimbabweans.
The new NSSA conducts its business in an honest, accountable, and transparent manner and we seek to recruit
like-minded individuals in the following areas:
Reporting to the Client Services Manager, the successful candidate will assist in the development
and rollout of the Informal Sector. The officer will handle key operational tasks, facilitating stakeholder
engagements, managing data, supporting project management and providing administrative and
client service support.
Duties and Responsibilities
Key Outputs
Develop and implement marketing activities such as digital marketing and partnership driven
initiatives that promote the Informal Sector Social Security Scheme brand.
Organise quarterly stakeholder engagement activities to facilitate information gathering and sharing
to help inform Informal sector strategies.
Collect, compile, and analyse data from Informal Sector Associations to inform management
decision-making and program development.
Attain high quality and accurate outputs through timely delivery of Informal Sector Social Security
development and rollout milestones.
Integrate provincial activities on matters related to the Informal Sector scheme into a consolidated
report through collaboration with Regional Liaison Officers.
Provide client support and excellent customer service, addressing day-to-day inquiries from informal
sector clients and other key stakeholders.
Enter data, process information, create and maintain an efficient Informal Sector database consisting
of correspondence, records and related documentation.
Organise awareness campaigns, presentations, client meetings and roadshows aimed at educating
and engaging the informal sector about the Scheme.
Provide administrative support to the technical committee responsible for overseeing the
development and implementation of the Informal Sector Social Security Scheme.
Coordinate and schedule meetings for the technical committee, ensuring timely distribution of
meeting agendas, minutes, and relevant materials.
Implement action items arising from technical committee meetings and ensure that deliverables are
completed in a timely manner.
Track progress of tasks assigned to various members of the technical committee, ensuring deadlines
are met and issues are escalated when necessary.
Facilitate communication between the technical committee and other internal departments,
ensuring smooth information flow and collaboration.
Ensure compliance with project management frameworks, including the maintenance of project
timelines, deliverables, and milestones related to the Scheme’s administration.
Compile weekly, monthly and annual reports on developments of the scheme related to key risks,
performance metrics and trends in industry.
Qualifications and Experience
A Degree in Marketing, Business Management or equivalent.
At least 2 years’ experience in project management or program management.
Key Competencies and Characteristics
Understanding the business.
Team orientation.
Numeric appreciation.
Ability to work under pressure.
Cash management skills.
Flexibility and response to change.
Computer Literacy.
How to Apply
