CHARTERED INSTITUTE OF CUSTOMER MANAGEMENT

About CHARTERED INSTITUTE OF CUSTOMER MANAGEMENT

Chartered Institute for Customer Management is a renowned customer service and call centre organisation with its head offices in the UK and regional head offices for Africa in South Africa. CICM is present in 14 countries and represented all over the world through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. CICM has a knowledgeable and highly experienced team, call centre and customer service experts on a strategic advisory panel and experienced worldwide partnership offering its educational and certification programmes. TICSI is leading the field in global best practice in customer service and service quality.CICM is an innovative and progressive organisation that is the global customer service excellence and call centre thought leader.