Job Description
The Workshop Foreman, who reports to the Service Manager, serves as a direct link between customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
• Leads, plans, train and review the work of mechanic staff responsible for inspecting, diagnosing, maintaining and repairing mechanical defects in vehicles and related equipment
• Delegation of duties and allocation of vehicles and tasks to artisans
• Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager
• Facilitating the safe and prompt collection and delivery of customers vehicles
• Developing rapport with colleagues, customers and suppliers
• Ensuring service of vehicles according to dealer’s specifications and standards
• Ensuring that all warrant procedures are observed, and parts replaced under warranty are claimed back
• Maintaining the workshop according to the company’s Visual Standards
• Ensuring that all staff are up to date with events in the Motor Trade Industry
• Ensuring the expansion of the current Corporate Clientele Base.
• Ensuring that customer complaints are investigated thoroughly and resolved
• Ensuring that all Artisans, AROs, Assistants are fully utilized and occupied.
• Ensuring that a database of all clients is developed and maintained.
• Ensuring that safety regulations are strictly observed
Qualifications and Experience
• Class 1 qualified journeyman
• Minimum of 5 years post Appy experience of which 2 years should have been in a similar supervisory position
• Class 4 Driver’s license
• Organisational skills and ability to meet deadlines
• Good communication skills
• Quality Oriented & Customer focused
• Strong leadership skills and proven supervisory experience
How to Apply
Interested applicants are requested to send their CVs via email to recruitments@crocoholdings.co.zw stating the job applied for in the email subject.
