Job Description
WORKSHOP FOREMAN (NEC Grade 11/T5B - (External Advert)
Applications are invited for this post in our BULAWAYO Branch Service Centre.
Duties and Responsibilities
Duties include:
• Monitor appointment systems by setting realistic and achievable performance.
• Monitor job quality through quality control inspections, repeat repairs and complaints recorded.
• Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and submit reports to the Management.
• Monitor service and parts co-ordination through regular meetings with Parts Department.
• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
• Ensure achievement of total service turnover against planned budgets
• Oversees and supervise all functions including receiving of components, inventory control, production and interim quality checks to ensure compliance with all regulations and workshop procedures.
• Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard.
• Coordinates all sectional performance reviews.
• Ensure that safety, health environmental and quality standards are always adhered to by everyone in the department.
• Uphold all TTC/TMC programs presented to Distributors.
• Ensure that there is discipline within the department (monitoring attendance)
Qualifications and Experience
Applicants' criteria:
• Class One Journeyman in Automotive Industry and/or Professional qualifications in a automotive engineering
• Successful hands-on experience in a Service environment at a supervisory level for at least 2 years (can be flexible depending on ability and potential) and at least a Certificate in
Supervisory Management.
• At least Class 2 Driver's License
• Computer literacy and good organisational skills.
• Solid man-management and leadership skills.
• Efficiency and productivity orientation.
• Quality control and time management experience and strong work ethic.
• Exceptional customer care tocus and excellent communication skills.
• Ability to monitor and control workshop activities.
• Confidence and ability to work on own initiative with limited supervision
How to Apply
Candidates should have the ability to deal with the public and staff in a pleasant, positive, and professional manner, whilst taking constructive and helpful approach at all times. The successful candidate must be a team played and be engaged in their own personal development.
Applications with a detailed CV should be forwarded to: recruitment@toyota.co.zw
Closing Date: 5pm - 18 December 2023
