Windows Systems Exchange Specialist – Ict – Level 8 (1 Post)
Ict & Computer Jobs
Job Description
Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
Duties and Responsibilities
Key Responsibilities
▪ Design, implement and monitor Windows infrastructure platforms across ZIMRA’s Exchange ICT environment
▪ Ensure system availability, performance and resilience
▪ Safeguard critical enterprise systems by enforcing patching schedules, validating backup routines, monitoring server health and escalating anomalies
▪ Ensure ZIMRA’s infrastructure remains resilient, compliant and aligned with COBIT 2019
▪ Support enterprise ICT and digital transformation initiatives aligned to ZIMRA strategic objectives and modern tax administration requirements.
Ensure availability, resilience, optimisation, governance and security of mission-critical taxpayer-facing systems and enterprise platforms.
Implement governance controls, operational standards, audit requirements and compliance frameworks aligned to COBIT, ITIL, ISO/IEC 27001, NIST and ICT policy.
▪ Conduct monitoring, incident management, root cause analysis, risk mitigation and continuous service improvement activities.
▪ Maintain audit-ready documentation, governance artefacts, compliance evidence, technical standards and operational dashboards.
▪ Collaborate with business units, vendors, financial institutions, regulators and multidisciplinary ICT teams to improve enterprise service delivery.
▪ Support disaster recovery, business continuity, cyber resilience and operational continuity initiatives across enterprise systems.
▪ Mentor graduate trainees, junior analysts and technical teams while promoting knowledge sharing and continuous improvement.
Qualifications and Experience
Job Skills and Competencies
▪ Proficiency in Windows Server administration (Exchange, Active Directory, Group Policy, DNS, DHCP).
▪ Strong knowledge of virtualisation platforms (VMware, Hyper-V).
▪ Experience with backup and recovery tools (Veeam, Commvault, Microsoft DPM).
▪ Competence in patch management and configuration baselines.
▪ Understanding of monitoring tools (Nagios, SolarWinds, SCOM) and performance tuning.
▪ Familiarity with cloud integration (Azure, AWS) for hybrid infrastructure
▪ Understanding of enterprise ICT governance, cybersecurity, digital transformation and tax administration environments.
▪ Knowledge of enterprise governance frameworks including COBIT 2019, ITIL 4, ISO/IEC 27001, NIST CSF, GDPR and data protection legislation.
▪ Strong analytical, problem-solving, troubleshooting and operational risk management capability.
▪ Ability to work effectively in multidisciplinary, high-pressure and mission-critical environments.
▪ Excellent communication, stakeholder engagement, technical reporting and presentation skills.
Strong understanding of enterprise systems integration, operational resilience, audit readiness and compliance management.
Ability to manage priorities, support operational excellence and drive continuous improvement initiatives.
Qualifications and Experience
▪ Bachelor’s Degree in ICT, Computer Science, Information Systems or equivalent discipline.
▪ Certification in Microsoft 365 Messaging Administrator Associate, Windows Server Hybrid Administrator Associate or equivalent is mandatory.
▪ Relevant enterprise ICT, infrastructure, cybersecurity, or digital services experience.
▪ At least 3 years’ experience supporting large-scale enterprise platforms, taxpayer-facing systems, or public sector digital transformation initiatives.
How to Apply
Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 19 May 2026. All applications should be emailed to ZimraRecruitment@zimra.co.zw with the position title clearly stated in the email subject line, e.g. Head ICT Operations & Service Delivery – ICT Level 5. The applications should be
addressed to:
Director Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360
HARARE
Please note that only shortlisted applicants will be responded to and females are encouraged to apply.