Manager - Digital Financial Services : BancABC Zimbabwe

Job Summary

Designation - Manager Digital Financial Services (Level 3)
Date Advertised - 16 January 2020
Business Unit - Payments and Digital Financial Services
Geographical - Area Zimbabwe
Department - Payments and Digital Financial Services
Vacancy Manager - Head Payments and Digital Financial Services

Purpose of the job

Responsible for all the bank’s Digital Financial Service Platforms and applications to ensure adoption, usage,availability and continuous innovation and enhancement of functionality.

Duties and Responsibilities

Main Focus Areas
1. Adoption and usage of all Digital Financial Service platforms by staff and customers (Grow number of customers)
• Training of branch staff on how to sell Digital Financial Service products to customers
• Ensure external customers are aware of how to use the platforms / applications
• Regular engagement with branch and head office unit staff to create awareness of digital products

2. Product launch
• Ensure products are introduced as per set governance policies
• Establish and manage product introduction cycle
• Contribute towards promoting a digital banking culture within the organization by coaching and advising internal and external stakeholders on the use of digital banking products
• Maintain all product governance papers

3. Product profitability
• Assist business units achieve sales targets
• Customer engagement forums to inculcate digital banking culture
• Co-ordinate teams to establish new digital / automated processes to save costs

4. Stakeholder relationship management
• Build strong relationships across the business
• Lead by example in building strong internal and external relationships, displaying sound abilities to listen, advise, influence, negotiate and make presentations at all levels
• Identify opportunities to leverage opportunities and share knowledge and lessons learnt

5. Effective teamwork, self-management and alignment with group values
• Demonstrate pride in BancABC and Atlas Mara’s brand and values
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices
• Continually share, debate and communicate learnings
• Flag and debate issues constructively
• Promote a co-operative climate in working with others to achieve shared goals
• Display skill at mentoring/coaching others and resolving conflict

Qualifications and Experience

Qualifications and Work Experience

• Relevant business degree; post graduate qualification an added advantage;
• 3+ years’ in a managerial, leadership role in Digital Financial Services, Payments or Mobile Payments Financial Services

Skills and Competencies:
• Ability to understand Technical Architecture of all existing and proposed solutions for digital financial service platforms
• Ability to define SIT, UAT, POST Implementation conditions
• Develops accurate and complete test plans
• Leads testing efforts
• Ensures issues are identified, tracked, reported on and resolved in a timely manner
• Works with relevant stakeholders to identify required changes
• Communicates needed changes to development team
• Identifies and documents system deficiencies and recommends solutions

Job Related Knowledge
• Knowledge of new product governance, control and risk management
• Knowledge of the full MS Office suite and MS Projects

How to Apply

Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.com with the Heading: “Manager Digital
Financial Services” or hand deliver to Human Capital Administration offices


Closing date: 18 January 2020 @ 1630hrs

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