Job Description
JOB TITLE : Training Officer
REPORTING TO : Operations Manager
DEPARTMENT: Operations
MAIN PURPOSE
Training Officer is responsible for developing and delivering effective training programs that enhance the skills knowledge, and performance of employees. This role ensures that all team members are well-versed in brand ,standards, operational procedures, and customer service excellence, supporting the overall success of the organisation.
Duties and Responsibilities
KEY ACCOUNTABILITIES
• Delivers in-house Brand Standard Operating Procedures training.
• Facilitates onboarding training for all new team members.
• Conducts on the job, in store follow up training according to the agreed monthly schedule.
• Identifies training needs through customer feedback forums and brand evaluations.
• Assesses training effectiveness through surveys and feedback mechanisms.
• Maintains an up-to-date database of trained employees and track their progress.
• Implements Brand staff engagement initiatives.
• Evaluates organizational training needs and recommend appropriate programs.
• Support all Brands in meeting training and compliance requirements.
• Supports the Operations Manager in analysing and reporting on customer feedback research and other assigned research activities from Sentiment Feedback Reviews.
• Prepares and submit periodic training reports as required.
• Travels to all outlets across DRC or Zambia and the region as needed.
• Perform any other duties aligned with the role's scope as assigned.
Qualifications and Experience
COMPETENCIES
• Minimum of a Diploma in Training or equivalent.
• Minimum of 3-5 years of experience in training and development, preferably in the Quick Service Restaurant (QSR) or hospitality industry.
• Outstanding presentation, facilitation and public speaking skills.
• High level of interpersonal skills and integrity.
• Coaching and leadership skills.
• Excellent communication skills - verbal, written and interpersonal.
• Should be well-organized, passionate and energetic.
• Must be patient, have good teaching skills, an active listener and good time management ability.
• A flexible team player with an ability to work successfully in a matrix "reporting" environment.
• Be self-driven & pro-active.
How to Apply
CV SUBMISSIONS
Please email a copy of your CV to:
recruitment@za-simbisa.com
Closing Date for all applications is 27 July 2025
