Job Description
We are seeking a friendly, organized, and enthusiastic individual to join our team as a Trainee Receptionist. The ideal candidate will gain hands-on experience in administrative and customer service functions, supporting front-desk operations, welcoming guests, managing calls, and performing various office tasks. This entry-level role is ideal for someone eager to learn and grow within a professional environment
Duties and Responsibilities
Key Responsibilities
FRONT DESK OPERATIONS
Greet and welcome visitors in a warm and professional manner.
Direct guests to the appropriate person or department.
Handle incoming and outgoing calls, forwarding them as necessary.
Manage inquiries and provide information in a friendly, courteous manner.
ADMINISTRATIVE SUPPORT
Assist with general administrative duties, such as filing, data entry, and organizing documents.
Manage office supplies, ensuring reception area is clean, organized, and presentable.
Schedule and coordinate appointments, meetings, and conference room bookings.
CUSTOMER SERVICE
Respond to customer inquiries in person, by phone, and email, ensuring satisfaction.
Assist in resolving any customer complaints or issues, escalating to senior staff when necessary.
CLERICAL TASKS
Sort and distribute incoming mail and prepare outgoing mail.
Assist with photocopying, scanning, and other clerical tasks as needed.
Support the reception team with any additional tasks as assigned.
Qualifications and Experience
At least O or A Level Qualification
Strong verbal and written communication skills.
Proficient in MS Office (Word, Excel, Outlook).
Friendly, approachable demeanor with a customer-first attitude.
Ability to multitask, prioritize, and manage time effectively.
A willingness to learn and grow in a fast-paced environment.
How to Apply
If you are interested in this opportunity, please send your CV to hr@mjconsultants.co.zw
