Job Description
Sandvik Mining and Rock Technology is a global leader in the supply of equipment, tools, services, support and technical solutions for the mining and construction industry. We offer a diverse range of opportunities through our businesses and cross-border networks, enabling you to explore your potential and thrive.
The Role
The Key Account Manager is responsible for the overall coordination of local business and relationship with the nominated key account on site(s) for the entire Sandvik Mining and Rock Technology offerings.
Duties and Responsibilities
Key Account Manager is responsible for developing, maintaining and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik.
Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long-term value within the relationship.
Develop relationships with both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
Ensure that the value delivered by all the Sandvik offerings is understood by the relevant customer stakeholders at all levels as it applies to them.
Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.
To assess the account´s total potential with SMR products & services and develop future market potential for SMR business with the account. Perform opportunity analysis by operations/projects on share of wallet.
To adhere to the guidelines of the Global Framework Agreement with the account. Responsible for providing inputs on the Agreement´s compliance, conformity and performance.
Responsible for calculations of budgetary and investments providing the company & the responsible account with all necessary details
To develop and implement a local account business plan annually to secure new business of the account within a defined area and responsibility. Responsible for customer satisfaction locally.
To liaise directly with the account´s local mine management in order to understand their needs and requirements. Responsibility for relationship management with the account.
To co-ordinate both sides to support products & services delivery as being a single point of contact on the site.
To regularly update the local account business plan with business activities, relationship development, and opportunities through sales.
To provide inputs from the site(s) related to new developments and innovations for operational efficiency on safety, productivity & operational costs.
Comply with the SMR SHEQ management system and the Objectives and Targets set Key Account Manager is responsible for developing, maintaining and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik.
Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long-term value within the relationship.
Develop relationships with both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
Ensure that the value delivered by all the Sandvik offerings is understood by the relevant customer stakeholders at all levels as it applies to them.
Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.
To assess the account´s total potential with SMR products & services and develop future market potential for SMR business with the account. Perform opportunity analysis by operations/projects on share of wallet.
To adhere to the guidelines of the Global Framework Agreement with the account. Responsible for providing inputs on the Agreement´s compliance, conformity and performance.
Responsible for calculations of budgetary and investments providing the company & the responsible account with all necessary details
To develop and implement a local account business plan annually to secure new business of the account within a defined area and responsibility. Responsible for customer satisfaction locally.
To liaise directly with the account´s local mine management in order to understand their needs and requirements. Responsibility for relationship management with the account.
To co-ordinate both sides to support products & services delivery as being a single point of contact on the site.
To regularly update the local account business plan with business activities, relationship development, and opportunities through sales.
To provide inputs from the site(s) related to new developments and innovations for operational efficiency on safety, productivity & operational costs.
Comply with the SMR SHEQ management system and the Objectives and Targets set
Qualifications and Experience
The Key Account Manager is expected to have
Degree in business, mining, and/or engineering
Experience in equipment key account management/sales or business development in a B2B industry, preferably in the mining environment. Proven experience and ability to manage high value accounts.
Experience in area or country-specific environment.
Experience in mining, heavy machinery, or equivalent discipline combined with previous successful achievement in field sales activities or equivalent knowledge and skills gained through practical work experience.
Experience in project and operational management is advantageous
Business acumen and background in account management
Experience in technical & business discussions
How to Apply
