Job Description
Purpose of the job Provide top class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the banks products and services, paying special attention to detail policy and procedures.
Duties and Responsibilities
Main Focus Areas
• Customer Service.
• Cross selling of bank’s products and services.
• Processing Foreign currency switches for all currencies
• Redemption of remittances
• Cash withdrawals and deposit taking
• Transaction capturing.
• Provide accurate information to customers at all times.
• ATM custodian
• Achieve and maintain a high level of customer service at all times.
• Adhere to policy and procedure both internal and external for the protection of the customer.
• To complete all customer transactions efficiently and accurately.
• Be confident to raise any concerns over discrepancies at the first point of realization.
• Communicate with the customer articulately and accurately, paying attention to detail and always using the customer's name.
• Deal with customer complaints and enquiries in a professional and courteous manner.
• Take ownership for customer issues acknowledging how to escalate with respect and discretion towards the customer.
• Provide assistance and offer advice or alternatives that will benefit the customer.
• Promote the benefits of alternative methods of banking, by actively assisting where applicable.
• Treating colleagues and clients with respect, understanding, consideration, knowledge and skill.
• Remain compliant when signing for documents, or when carrying out tasks that involve dual control.
• Answer the telephone in a timely and professional manner.
• To adapt positively to change(s) in working practices or environment.
• Cash balancing on a regular basis
• Attend to and resolve basic technical failures (first-line support.
• Dependent on types of card readers deployed (dip card or motorized), retrieval of retained cards
Qualifications and Experience
Qualifications and Work Experience
• 2 ‘A’ Levels
• 5 ‘O’ levels including Mathematics and English
• Studying towards an IOBZ qualification an added advantage
• 1 Year experience in Telling preferably in a banking environment.
Skills and Competencies:
• Good problem-solving skills, expressing the ability to
question, listen and understand and respond to customer
queries timely.
• The ability to show empathy (where necessary) to diffuse
and resolve customer dissatisfaction.
• Friendly, cheerful and well groomed.
• Excellent interpersonal skills.
• Ability to use own initiative.
• Strong time Management skills.
• Team player with ability to work in a dynamic cultural environment.
Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the country banking system
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.com with the Heading: “Teller ”
(Southerton Branch)
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 20 October 2021 1630hrs.
