Job Description
Applications are invited from suitably qualified candidates for the above vacant position of Technical Operations Analyst for Paynow. Paynow is part of the Webdev Group and is a rapidly growing equal-opportunity employer seeking a results-driven and ethical Technical Operations Analyst with a strong technical background in overseeing technical operations and improving the efficiency of technical operations. The ideal candidate will have a strategic and hands-on role focused on technical operations and systems management by providing solutions that drive customer and business value. This position will report to the Technical Operations and Project Lead.
Duties and Responsibilities
Management of Paynow systems and operational controls.
Provision of on-call system support.
Oversee pre-deployment tests, and play a key role in the implementation of the deployment plan.
Regular maintenance of Fintech systems.
Incident Management which includes reviewing, monitoring systems, and Contact Centre incidents. reports, and taking appropriate action to mitigate service disruptions.
Problem management, identifying the root causes of service disruptions, and implementing or recommending solutions to mitigate the impact long term.
Spearhead the Change management process, including analysis of all change requests submitted from Business units.
Development and maintenance of relevant Systems Operations Procedures and Standards.
Review of 3rd party API integration documents, as well as biller API changes
Provision of quality assurance testing of software features.
Provision of developer support across our multiple channels
Management of Paynow systems Updates and Changes..
Develop sound vendor management practices and procedures to protect the interests of the company.
Manage the overall day-to-day technical operational processes.
Contributes to the creation of tools to increase operational efficiency and automation of processes.
Drive an innovation culture and generate brand visibility.
Adopt a risk-based approach to proactively identify and address risks.
Proactive communication with relevant stakeholders on all service disruptions, changes, product releases, etc.
Qualifications and Experience
Qualifications And Experience
Essential Qualifications and Experience
Degree in Computer Science Degree from a reputable institution.
Have at least 2 to 3 years of experience in a similar role
Have proven operational experience in a Fintech or financial institution.
ITIL foundation V3 or higher.
Fintech operations management experience preferred.
System monitoring and logging.
Skills and Competencies
Demonstrate professional maturity and technical skills with strong interpersonal and networking skills.
Have outstanding project management capabilities.
Have a strong business acumen and problem-solving ability.
Possess excellent analytical skills, and an in-depth understanding of business models.
How to Apply
How to Apply
Paynow is an equal opportunity employer and offers a competitive salary and benefits. Individuals who are interested and meet the above criteria should;
Click on the following link; https://forms.gle/mkDYHe5kiGtj6C3K8 and complete the application form by Monday 29 July 2024.
No direct emails and no canvassing.
Only Application forms will be reviewed and shortlisted candidates will be contacted
