Team Leader- Private Banking Club (Bulawayo)
Retail Jobs
- BancABC Zimbabwe
- Expires 25 Jan 2023
- Bulawayo
- Full Time
Job Description
Designation Team Leader (Private Banking Club)
Date Advertised 18 January 2023
Business Unit Retail Banking
Geographical Area Bulawayo Zimbabwe
Department Retail Banking
Vacancy Manager Branch Manager
Purpose of the job The Private Banking Club Bulawayo requires the services of an aggressive Team Leader who will be responsible for leading and spearheading the growth and
profitability of the branch. The ideal candidate should be able to effectively manage and drive customer growth, product uptake and superior customer experience.
Duties and Responsibilities
Main Focus Areas
1. BUSINESS DEVELOPMENT
• Develops, implements and monitors Branch sales initiatives so as to maximize profitability.
• Responsible for external networking and relationship building with key door openers.
• Ensures growth in customer numbers, assets, liabilities, and income so as to achieve branch profitability.
• Ensures expansion of customer relationships through cross selling initiatives.
• Generates daily, weekly and monthly reports on branch performance and provides recommendations to improve performance.
2. CUSTOMER EXPERIENCE MANAGEMENT
• Builds collaborative relationships with stakeholders through interactions at branch and community events.
• Responsible for customer relationship management & client service management by promptly resolving queries and complaints.
• Identifies opportunities for new products and services, to address customer needs and untapped customer segments.
3. RISK MANAGEMENT AND INTERNAL CONTROLS
• Ensures conformance of branch staff to processes and procedures so that operational requirements are met
• Determines and ensure adherence to policy and service levels.
• Ensures Risk management practices are enforced.
4. HUMAN RESOURCE MANAGEMENT
• Responsible for branch staff management through ensuring high quality, trained and motivated staff are selected and
retained to support the business objectives.
5. MEET FINANCIAL TARGETS
• Agree annually, manage and be responsible for all components of the branch budget.
• Analyze and interpret MIS reports and take action as appropriate.
• Ensure good quality of lending, as measured by losses and provisions for bad debts and fraud.
• Yearly, monthly and weekly sales activity planning for the branch.
• Sales controlling, monitoring, analyzing, taking actions by using appropriate and standard tools.
Qualifications and Experience
Qualifications and Work Experience
• Relevant Business Degree or equivalent
• IOBZ Diploma/ International Academy of Retail Banking qualification is a must
• 4+ years of Retail Banking experience, managing a performing branch.
Skills and Competencies:
• Demonstrated ability to lead a sales and service culture environment.
• Demonstrated high levels of technical knowledge related to this role.
• Take responsibility and accountability for completion of tasks.
• Have excellent planning and organizing skills
• Strong communication and interpersonal skills
• Strong presentation & analytical skills
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
• Leadership qualities - natural leader and team player with strong influencing skills.
• Maturity and credibility.
• Ability to understand and meet customer needs.
• Ability to cross and up sells products and services to customers.
• Excellent interpersonal management and relationship building skills
• High level of market intelligence
Job Related Knowledge
• Knowledge of the legal and regulatory issues typical for the country banking system.
• Ability to understand main aspects of a financial institution’s operations, including strategy, product/services design, credit risk management, credit underwriting, collections, etc.
• Good understanding of back office operations, settlements, reconciliations and payments.
• Sound knowledge of digital products and services.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.co.zw with the Heading: “Team Leader- Private Banking Club (Bulawayo)” or hand deliver to Human Capital Administration offices. APPOINTMENTS WILL
BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 25 January 2023 @ 1630hrs.
