Job Description
• The Team Leader is responsible for all of the functions of a branch office and these include but not limited to; maintaining a sufficient branch staff plan; approving loans and developing strategies to grow retail and quality loan portfolios; building a rapport with the community in order to attract business and assisting customers with account problems; maintaining an effective branch budget and ensure that the branch is in compliance with the bank policies and procedures.
• A team leader is also responsible for making sure that the branch's goals and objectives are met in a timely fashion.
Duties and Responsibilities
• Ensures that the team is trained to meet customer service needs as well as sales objectives.
• Champion the delivery of a superior customer experience across all service delivery points of the branch.
• Business acumen - ability to spot opportunities and optimize revenue generation for the business
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.
• Boosts team morale through counselling and creating a conducive work environment as well as monitoring team discipline.
• Review team performance as well as coach team to achieve required performance level.
• Maintain a healthy balance of deposits portfolio on individual, MSME, and Corporate deposits; ensure growth of liabilities business including retail, transactional, alternate and direct banking business.
• Ensure that dual controls and levels of authority and limits of access to information/systems are adhered to
• Provides periodic reports to the Retail Manager (RM) or as may be assigned, and other groups as required throughout the Bank.
• Manage and ensure overall operational readiness/efficiency of branch infrastructure (including, premises, assets, physical security, opening/closing procedures and operational issues such as fraud, losses and differences
Competencies
To perform the job successfully, the candidate should demonstrate the following competencies and qualities:
• An effective implementer of organizational policies and procedures at the branch
• Willingness to work from any of our physical branches and to travel extensively within the region covered by the branch to which he or she is deployed.
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Ability to translate knowledge of business needs into value propositions mutually beneficial to customers and the branch.
• Excellent leadership and communication skills
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to motivate the team to be consistent with performance
• Strong fit to SuccessBank desired corporate culture and values, and commitment to furthering its mission and vision. In particular, must demonstrate a commitment to transparency and integrity.
• Understands the needs of a branch, with willingness and ability to perform duties beyond the scope of work.
• Reinforces our values through daily behavior and holds others accountable to ethical behavior and employee engagement.
• Maintains a fulfilling work environment and engages the team based on their strengths; mentors others to develop their skills and provides feedback on performance regularly; and responsible for results.
• Takes responsibility for own actions and manages others to focus on key priorities and forecasts staffing needs accurately.
• Includes team in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self-available to team; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
• Prioritizes and plans work activities; uses time efficiently; Plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Financial responsibility.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with business.
Qualifications and Experience
• Diploma or Bachelor's degree in Finance, Banking, Economics, Business Admin, Marketing, or related fields
• 4 years of relevant experience, 2 years in branch management in a financial institution (microfinance institution), with exposure to lending practices and deposit mobilisation most desired.
• Strong managerial skills and experience
• Fluency in English required, Shona and Ndebele language proficiency is beneficial
• Proficiency with Microsoft Excel, Word, and Power Point, Banking Systems, Social Media Platforms.
How to Apply
Candidates who meet the above criteria should apply via the link below not later than 15 December 2024:
https://forms.gle/9SdtJgntgtdFGJH26
