Job Description
Applications are invited from suitably qualified candidates for the above vacant position. Webdev (Pvt) Ltd is Zimbabwe’s leading web & e-mail hosting, online marketing, e-commerce, online payments and web development company, a multi-award-winning company and also a market leader. Webdev is an employer of equal opportunity and offers a competitive salary and benefits.
Duties and Responsibilities
Respond to client support queries across email, phone, chat, and social media.
Troubleshoot hosting issues involving cPanel, DNS, email setup, and domain configurations.
Monitor server uptime and performance, and respond to any anomalies.
Assist with client onboarding, including domain registrations and email setups.
Log and escalate unresolved issues in line with standard operating procedures.
Maintain accurate records of client interactions and resolution activities.
Ensure timely ticket resolution in line with SLA commitments.
Contribute to enhancing the hosting knowledge base and CRM strategies
Analyze support trends and performance metrics; compile weekly, monthly, and quarterly reports with actionable insights.
Support business development by upselling relevant services and ensuring client satisfaction.
Qualifications and Experience
Qualifications And Experience
Bachelor’s degree in IT/ Information Systems or similar
Google Workspace Certification is an added advantage
Contact Centre, administration, sales and marketing, or similar experience
Solid understanding of web hosting, email setup, DNS, and related technologies
Knowledge, skills and competencies
Excellent interpersonal and verbal and written communication skills
Empathetic skills with ability to listen and advise
Knowledge of Contact Centre processes and procedures
Effective Customer service delivery
Emotional intelligence
How to Apply
Webdev is an employer of equal opportunity and offers a competitive salary and benefits. Individuals who are interested and meet the above criteria should;
Click on the following link https://forms.gle/cwhUM3zB93xva5sT7 and complete the Application form by Tuesday 30th May 2025.
No direct emails and no canvassing.
Only Application forms will be reviewed and shortlisted candidates will be contacted
