Vacancy Mail

Specialist: CRM Implementation and Training

Media Jobs
  • Expires 18 Apr 2022
  • Bulawayo
  • Full Time

Job Description

We are looking for a Customer Relationship Manager/ Implementation
Specialists. We view this as an extremely important and interesting role we will get to work with a variety of companies to assist them with their CRM Implementation and Training needs.
the successful candidate will be responsible for the design, implementation, and support of CRM Systems. The main area of focus however is to support and make best-practices recommendations to all companies which use the CRM solution.

Duties and Responsibilities

-The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions.
-In this role, one would need to collaborate with business areas to gather and document new and existing requirements while providing recommendations and suggestions for solutions.
-Plan and deliver CRM strategies across various organizations to retain existing customers, increase brand loyalty, and expand the company’s brand value.
-Make sure the customer database is correctly segmented in order to target marketing activities appropriately.
-Collaborate with IT on defining the capabilities and driving the implementation of the required CRM infrastructure.
-Oversee CRM data governance which will includeData standards Data audit,Data structures, User access rights, Reporting
-Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams for Organizations.
-Update and maintain stakeholder records within the CRM system
Own the responsibility for retention campaigns, right from conceptualization to analysis. ------This will include idea generation, proposal preparation, overseeing the production process, and execution.
-Ensure the CRM system provides an effective sales funnel
-Analyze market reports to determine what kind of marketing trends the business should respond to
-Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Qualifications and Experience

-Proven work experience as a CRM
-Technical expertise with CRM and analytical systems
-Knowledge of online marketing methods and best practices
-Organizational skills that will help to juggle competing demands between marketing, sales, customers, and management
-Strong mathematical skills to analyze reports and work with large data sets
-Attention to detail, to manage the integrity of the CRM data
-Commercial awareness to understand the target market and design campaigns accordingly
-Strong communication skills along with a customer-oriented attitude
-Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion and diversity, integrity, customer focus, and respect.

How to Apply

Interested and qualifying candidates should sent their application not later than the deadline to hr@mjconsultants.co.zw.