Solutions and Services Manager
Ict & Computer Jobs
- Procomm Private Limited
- Expires 20 Mar 2025
- Harare
- Full Time
Job Description
We are seeking an experienced Solutions & Services Manager to join our growing team. The position is focused on service delivery and securing new business opportunities, across our networking, cybersecurity, unified communications, data centre and cloud portfolios, in the corporate, enterprise & government sector with vendor solutions from IBM, Cisco, Dell-EMC, Check Point, Microsoft, AWS etc.
Duties and Responsibilities
• Lead a team of technical and pre-sales engineers
• Lead the design and presentation of customer solutions.
• Planning of pre-sales strategies, the positioning and demonstration of solution offerings.
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• Design and implement a strategic pre-sales plan that expands company’s customer base and ensure it’s strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of Engineers
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Experience with network, cybersecurity, unified communications and cloud technologies design, configuration, implementation and optimisation.
• Acting as technical lead and escalation point for all network, cybersecurity, unified communications and cloud related technologies.
• Knowledge and hands-on experience with networking, cybersecurity and cloud solutions.
• Ensure success of customer proof-of-concepts (POCs) and respond to the technical elements of RFIs/RFPs.
• Knowledge of cloud technologies and experience migrating on-premise applications to the cloud a plus.
• Experience deploying, configuring and maintaining a wide variety of network, security and cloud hardware/software.
• Analyses performance trends and recommends process improvements. on technical solutions deployed
• Successful service delivery – manage service delivery SLA achievement and high level of
customer satisfaction
• Manage service delivery for customers and provide day to day operational guidance.
• Recommend solutions to problems and cost-effective strategies for clients.
Qualifications and Experience
SKILLS
• interpersonal skills and confidence in dealing with customers at senior management
level
• excellent command of written and spoken English
• Proficiency in MS Office and CRM software
• excellent time management skills and ability to manage competing deadlines
• team player able to work independently when required and to manage a diverse and heavy
workload
• proficiency at documenting processes and procedures.
REQUIREMENTS AND EXPERIENCE:
• university degree and professional qualification and a proven record in pre-sales and service delivery management experience.
• 3+ years of experience in Pre-Sales /or Service Delivery Management role in ICT solutions projects
• Relevant certifications like CCIE, CISSP, CCNP, CCSE, AWS, Azure, etc. a plus
How to Apply
Send your application letter and CV to hr@procommgroup.com.Only shortlisted candidates will be contacted.
