Service Management Administrator
Ict & Computer Jobs
- CBZ Holdings
- Expires 23 Sep 2024
- Harare
- Full Time
Job Description
An exciting career opportunity has arisen for the role of Service Management Administrator within the Group Information Technology Department of CBZ Holdings Limited. If you want to join a team of energetic and passionate professionals, this is your opportunity.
Duties and Responsibilities
What we expect from you.
• Log and assign incidents and ensure they receive attention and avoid overdue calls.
• Resolve calls logged to IT Service Desk as per incident management guidelines.
• Coordinate the transfer of calls to the relevant sections and track call resolution.
• Promote adherence to incident and problem management guidelines.
• Assist in the review of incident parameters for logged calls to endure alignment of IT Services with business objectives.
• Produce service desk Management reports.
• Maintain the known error database for all resolved incidents and problems.
• Assist with system access management.
• Assist with the coordination of capacity monitoring.
• Assist with change management administration.
• Attend to Service desk compliance issues.
• Any other duties, tasks, assignments and projects as may be delegated by management from time to time
Qualifications and Experience
Qualifications, Skills and experience required.
• Bachelors' degree in Information Systems, Computer Science, Information Technology or equivalent from a recognized institution
• ITIL Foundation certification
• 2 years' experience in IT Service Management
• Good understanding of IT systems
• If you meet the above criteria, you are the ideal person we are looking for.
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