Job Description
As an employee of our company, you will collaborate with each department to deliver exceptional services to Telco Clients. Come work at a company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding Service Delivery Technician.
We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.
Duties and Responsibilities
Attend Tasks/Job Cards and Schedule activities on Incident/Request tickets.
Implement planned solutions to problems & change tickets as directed by Service Delivery Specialist (SDS)/ Assistant Service Delivery Manager (ASDM).
Ensure completeness of detail related to, works done, diagrams, pictures and timesheets on Tasks/Job Cards & Scheduled Activities allocated.
Give frequent updates to the Customer Service Centre/ Service Delivery Administrator (s) via Task/ Job Card/ Tickets Updates.
Service delivery infrastructure deployment, maintenance & troubleshooting to satisfy Customer Value Proposition (CVP) & maintain a high service availability that meets or surpasses set Service Level Agreements (SLAs)
Qualifications and Experience
Must Have
Bachelor Degree/Diploma in Telecommunications/Electronics
1 year on the job working experience
Good Technical Capabilities, Hands on, Diligent & Tenacious
