Job Description
SERVICE CENTRE OPERATIONS MANAGER
(Chinhoyi)
Reporting to the Service Centre Manager, the incumbent will be responsible for administering branch operations to meet and exceed customer expectations.
Duties and Responsibilities
KEY RESULT AREAS
▪ Cash management
▪ Enforcement of internal controls
▪ Loan transaction and approvals
▪ Strategy and budgetary control
▪ Voice of the customer and service delivery management
▪ Security and risk management
▪ Management of alternative service arrangements
▪ Analytics and reporting
▪ Staff management and administration
Qualifications and Experience
QUALIFICATIONS, EXPERIENCE & SKILLS
▪ Business degree or equivalent
▪ Full IOBZ diploma
▪ At least three years’ financial service experience
▪ Ability to empower teams and achieve shared goals
▪ Business acumen and domain knowledge
How to Apply
REMUNERATION
The positions offer an attractive remuneration package commensurate with qualifications and experience.
Interested candidates should email their resume and cover letter to recruitment8418@gmail.com not later than 27 September 2026. Clearly indicate the position applied for and preferred Service Centre in the subject line.
Only shortlisted applicants will be contacted.
