SERVICE ADVISOR - CROCO TOYOTA MUTARE
Engineering Jobs
- Croco Motors
- Expires 08 Sep 2023
- Mutare
- Full Time
Job Description
Applications are invited from interested and suitably qualified persons to fill in the following vacancy that has arisen within the Croco Holdings Group.
Duties and Responsibilities
• Receives customers and define the customer concerns.
• Acts as a liaison between service staff and customers.
• Working closely with service technicians to determine pricing for repairs and explain the reasoning for repair costs to customer.
• Overseeing and managing the service center’s scheduling and workflow.
• Informing customers of changes in service or when their vehicle is ready to be picked up.
• Carries out the interactive reception process with all the customers.
• Maintains automotive records by recording problems and corrective actions planned.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Ensures customer complaints are investigated thoroughly and resolved.
• Ensures that all warrant procedures are observed.
• Ensures that a database of all clients is developed and maintained.
Qualifications and Experience
• At least Class 2 qualified Journeyman.
• A Sales/Marketing qualification is an added.
• Class 2 Driver’s license.
• Energetic and quality oriented.
• Good written and oral communication skills.
• Promotional prowess and networking ability.
• Technical know-how.
• Customer service skills.
• Communication skills.
• Comprehension skills.
• Math and writing skills.
How to Apply
Interested qualified candidates should send their applications to Human Resources Department, through email to recruitments@crocoholdings.co.zw no later than Friday 8th of September 2023 stating the job applied for in the email subject.
Please note that only shortlisted applicants will be responded to.
