Job Description
We are seeking a professional and customer-focused Service Advisor to join our dynamic dealership team. The successful candidate will act as the primary liaison between customers and the workshop, ensuring exceptional service delivery in line with Toyota standards.
Duties and Responsibilities
Key Responsibilities:
• Receive customers and accurately record vehicle concerns and service requirements
•Open and manage job cards in accordance with company procedures
• Provide clear explanations of work required, costs, and timelines to customers
• Maintain regular communication with customers regarding job progress
• Liaise closely with the Workshop Controller and Technicians to ensure efficient workflow
• Ensure all work is completed to manufacturer and dealership standards
• Prepare and explain invoices to customers upon vehicle collection
• Promote additional services and products where appropriate (upselling)
• Maintain high levels of customer satisfaction and retention
• Computer literacy (Dealer Management Systems experience preferred)
• Ability to work under pressure and meet deadlines
Qualifications and Experience
Key Competencies:
• Customer focus and relationship management
• Attention to detail and accuracy
• Problem-solving ability
• Time management and organization
• Teamwork and collaboration
• Integrity and accountability
Minimum Requirements:
• Diploma or Certificate in Motor Mechanics, Automotive Engineering, or related field would be advantageous
• Proven experience as a Service Advisor in a reputable dealership (Toyota experience is an added advantage)
• Strong technical understanding of motor vehicles
• Excellent communication and interpersonal skills
• High level of professionalism and customer service orientation
How to Apply
Interested candidates should submit their CV and a brief cover letter outlining their relevant experience to gm@brtoyota.co.zw
Only shortlisted candidates will be contacted.
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