Senior travel consultant
Consultancy, Research Jobs
- Traverze Travel
- Expires 30 Aug 2022
- Bulawayo
- Full Time
Job Description
We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Duties and Responsibilities
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Proven working experience as a Travel Consultant
• Building and maintaining relationships with customers
• Identifying and meet customers’ needs
• Handling Group Ticketing and Refunds/re-booking of tickets.
• Handling airlines ticket booking mails from both internal & external customers.
• Handling cases (Query / Request / Complaint / Appreciations).
• Dealing with various internal departments/ airlines.
• Offering alternative flight & fare solutions where appropriate with the objective of retaining customer's business.
• Communicating with customers using web-based tools and demonstrates the associated • proficiency writing/grammar and hence are able to write concise and clear emails and letters.
• Making recommendations according to customer need and complaints.
• Maintaining reports in excel.
• Performing other duties as assigned by management.
• Effectively performing administrative duties and follow processes accurately
Qualifications and Experience
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• At Least 4 Years’ Experience working with Galileo and other travel software (IATA, CPA, CIA, BLS, PMP, PMI)
Excellent travel product knowledge with a good working knowledge of tour operator systems
• Good sales and presentation skills
• Good destination knowledge
• Good accuracy and numerical skills
• Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
• Competent IT Skills
How to Apply
All interested candidates to send CVs and indicate position being applied for in subject column to traverzerecruitments@gmail.com no later than the 30th of August 2022.
