Senior Operations Clerk (Heritage Branch)
Banking Jobs
- BancABC Zimbabwe
- Expires 19 Nov 2022
- Bulawayo
- Full Time
Job Description
Designation: Senior Operations Clerk (Heritage Branch)
Date Advertised: 15 November 2022
Business Unit: Retail and SME Banking Division
Geographical Area: Zimbabwe Department Retail & Business Banking
Purpose of the job: To assist Back office Supervisor in overseeing the back-office department and ensure efficient processing of customer transactions and provide a support service to the front office. To safeguard customer mandates and maintain high standards of confidentiality and security.
Duties and Responsibilities
Main Focus Areas:
REAL TIME GROSS SETTLEMENT TRANSACTIONS AND INTERNAL FUNDS TRANSFERS
• Supervision and ensure processing of customer instructions from the tellers for checking as and when they are received.
Validates the instructions collected from the tellers daily by checking completeness and correctness of information provided and that the customer signature(s) has been verified and the instruction has been stamped to ensure that the instruction is ready for processing
• Checks and validates customer accounts by using FCC to ensure that the transfer can be effected from the customer’s account
• Advises customer by phone/ e-mail to update them where transfers cannot be effected because of insufficient funds as necessary.
.• Refers transactions that are out of the ordinary for confirmation.
• Approves customer instruction by signing it as authorization for all instructions below USD$10000.00 daily.
• Seeks approval of all transfers of USD$10000.00 and above daily by sending them to the Branch Manager Team Leader Customer Service for authorization.
• Receives authorized transfers from Back Officer Supervisor daily for processing and forwards all authorized instructions to Back Officer Clerk for capture on FCC System.
• Sends T/T instructions to Treasury Back Office for for futher processing by midday daily.
• Receives processed instructions from Back Office Clerk daily for authorization on the FCC System.
• Authorization of teller transactions.
• Authorizes transaction in the FCC System by checking correctness of details on the system against the physical instruction to ensure correct of input daily.
ACTIONING OF DAILY REPORT
• Prints the previous day’s reports from FCC for tick-back every morning together with the previous day’s physical instructions for verification daily.
• Ticks ,signs and hand over reports to Branch Manager for daily scrutiny.
RECONCILIATION OF SUSPENSE ACCOUNTS
• Balances relevant suspense verify whether entries through the correct
• Investigates anomalies verifying originators necessary steps to regularize
STAFF SUPERVISION
• Ensures that the Back-Office their duties according to laid down procedures by quality checking their work on daily basis to ensure that errors are minimized
Ensure that departments are adequately manned by close monitoring of subordinates to avoid backlogs and disruptions in workflow daily
Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the branch is signing on and off
Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist in the speedy access
Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the country banking system.
• Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations, including strategy, product/services
design, credit risk management, credit underwriting, collections, etc. quality checking their work on a daily basis to ensure
that errors are minimized.
• Ensures that the departments are adequately manned by close monitoring of subordinates to avoid backlog
and disruptions in work flow daily.
• Manages the attendance register for the branch daily by carrying out regular checks to see if staff in the
branch is signing on and off.
• Ensures that subordinates maintain a proper filling system by weekly checking at random in order to assist
in the speedy access to information needed for the efficient delivery of service.
Qualifications and Experience
Skills and Competencies:
• Positive attitude.
• Attention to detail.
• Risk awareness.
• Task oriented
• Efficient time management.
• Ambitious and energetic, able to get things
• Confident and resilient.
Job Related Knowledge
Knowledge of legal and regulatory issues typical for the Country and banking systems
Knowledge and analytical skills, ability to understand main aspects of a financial institution’s operations, including strategy, product/services design credit risk management, credit underwriting, collections etc
Skills and Competencies:
• Positive attitude.
• Attention to detail.
• Risk awareness.
• Task oriented
• Efficient time management.
• Ambitious and energetic, able to get things done.
• Confident and resilient.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to careerszim@bancabc.co.zw attaching all your academic certificates and National ID with the Heading: “Senior Operations Clerk ”.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY.
Closing date: 19 November 2022 at 1630hrs.
