Job Description
An exciting role has opened up for a Regional Manager. To effectively support, coach, and performance manage a rapidly growing network of SMH agents within an appointed region, the Regional Manager reports directly to the Operations Supervisor. This position is responsible for overseeing the functioning of all SMH booths within specific regions based in Zimbabwe to ensure they are functioning optimally and in accordance with regulations. This position is also responsible for identifying ways to expand the operations within their region. They must compile and submit required reports. Internal Liaison takes place with internal staff. External liaison takes place with all 3rd party suppliers and customers.
Duties and Responsibilities
Duties and Responsibilities (Include but are not limited to):
Query Resolution
Manage all queries on the ground
Respond to escalated queries from service providers
Solve issues encountered for transactions within the region
Brand Awareness
Identify ways to grow the region
Provide information regarding Mukuru/SMH services
Explain to potential customers what Mukuru/SMH does and how transfers work
Provide potential customers with the various locations where money can be sent
Uphold and professionally promote the Mukuru/SMH brand
To Investigate Potential New Locations for Booths
Respond to suggestions regarding new locations for booths
Conduct a site visit to the specific area
Identify the need and whether it is a viable opportunity
Compliance
Maintain good relations with site owners and local authorities
Carry out inspections on booths to ensure they are running effectively
Monitor that agents are abiding by trading hours
Oversee that staff carry out due care and management of property and maintenance marketing materials
Monitor that staff maintain their knowledge of products and services, as well as changes in regulations
Monitor that booth appearance is top notch and brand compliant
World-Class Customer Service
Ensure staff's presentation and service level are of a standard of excellence
Gauge customer satisfaction
Address any issues and customer complaints
To Monitor the Zimbabwe Market and Gather Market Intelligence
Monitor competitor activity, product offerings, and advertising in and around our agent locations
Gather all relevant market intelligence
Report and provide recommendations for business development opportunities
Qualifications and Experience
Key Requirement
Grade 12 or equivalent (Essential)
Relevant degree/diploma (Desirable)
2 years' experience in a supervisory role in a financial services environment (Essential)
Knowledge of foreign exchange
Knowledge of exchange control regulations
Knowledge of FICA regulations
Knowledge of money laundering
Knowledge of MMT Store management
Knowledge of HR principles
Additional Skills
Multitasking skills
Computer skills (MS Office)
Telephone skills
Verbal communication skills
Organisational & administrative skills
Conflict management skills
Attention to detail
Interpersonal skills
How to Apply
