Job Description
This role is responsible for supervising daily operations for all branches on areas to do with daily payouts, reconciliations and data capturing. Operations supervisor should ensure that all branches are operating efficiently with minimum to zero disruptions on operations. Systems and people management will be part of daily supervisory role for operations supervisor.
Duties and Responsibilities
1. Ensuring that system start off day and end off day processes are done daily
2. Ensures that all branches are ready to serve clients during specified operating times
3. Ensures availability of system and cash for Tellers to use for operations
4. Ensures that Tellers and Data Capturers are posting transactions in BDCTRS and QFX system correctly and on time.
5. Ensures that client queries are resolved in time
6. Ensures that customer service excellence is achieved at all-time in all Rolink Branches
7. Checks Daily Teller payouts sheets for Teller balancing
8. Ensures that cash checks are done daily and weekly
9. Supervise sub agents operations for remittance business
10. Ensures that branches are adhering to procedure manuals and process flows
11. Follows up on all weekly RBZ returns for branches
12. Ensures that branches are trained on system use and process flows
13. Ensures that transactions related paperwork is filed properly for future reference
14. Staff management for day to day e.g managing leave days and lunch breaks
Qualifications and Experience
• 5 Ordinary Level Passes including Maths and English.
• 2 Advanced Level Passes
• Diploma or Degree in Banking, Finance, Economics, Business management or equivalent
How to Apply
Candidates who meet the above criteria should submit their CVs indicating on the subject the position being applied for no later than 13 December 2024 to the email below:
rolinkfinance@gmail.com
