Operations Manager - Clinical Laboratory
Healthcare, Pharmacy, Doctors Jobs
- Parrogate Zimbabwe (PVT) Ltd
- Expires 16 Aug 2025
- Harare
- Full Time
Job Description
An exciting opportunity awaits for an experienced Laboratory Operations Manager for a Clinical Laboratory Company to join their highly professional health care team. The Operations Manager oversees the end-to-end administrative and logistical functions of the clinical laboratory. This role ensures optimal workflow, staff efficiency, service delivery, and regulatory compliance. The manager will lead operations initiatives, streamline processes, and support the lab’s strategic goals in alignment with quality patient care and business objectives.
Duties and Responsibilities
• Ensure day-to-day operations across all departments (pre-analytical, analytical, and post-analytical) are functioning smoothly and efficiently.
• Monitor turnaround times (TATs) and implement measures to meet service-level expectations.
• Ensure adherence to SOPs, safety protocols, and accreditation standards.
• Coordinate with Laboratory Manager/Technologist to ensure availability and readiness of testing platforms and reagents.
• Collaborate with Quality Officer to maintain and improve the Quality Management System (QMS).
• Ensure corrective and preventive actions (CAPA) are timely implemented and monitored.
• Oversee documentation control and ensure policies, procedures, and licenses are up to date.
• Manage workforce scheduling, attendance, and leave planning to avoid service disruptions.
• Oversee procurement and inventory control of reagents, consumables, and office supplies.
• Track expiry dates and batch numbers to ensure no expired materials are in use.
• Coordinate routine maintenance, calibration, and servicing of laboratory equipment and infrastructure.
• Handle operational concerns from doctors, patients, corporate clients, and partners.
• Support customer service team in complaint resolution and service recovery initiatives.
• Maintain dashboards and reports on KPIs such as TATs, specimen rejection rates, client satisfaction, etc.
• Present operations reports to senior management on a monthly and quarterly basis.
Qualifications and Experience
• Bachelor's degree in Medical Technology, Clinical Laboratory Science, Biological Science or related discipline from an accredited institution.
• A Masters Degree will be an added advantage
• Minimum five (6) years of experience in high complexity testing laboratory.
• Minimum three (3) years of leadership experience in a clinical laboratory setting.
• Strong understanding of laboratory operations, quality procedures, clinical trial processes and regulatory requirements.
• Experience in laboratory testing methods, laboratory information systems and laboratory safety procedures.
• Strong problem-solving skills and attention to detail
• Must stay current on the latest developments in the field.
How to Apply
Interested and qualified candidates must email their CVs and proof of qualifications to vacancieshr81@gmail.com on or before 16 August 2025. Only shortlisted candidates will be responded to.
