Operations Assistant & Customer Experience Assistant
Sales & Marketing Jobs
Job Description
Magnet E-Store Careers 2026
OPERATIONS & CUSTOMER EXPERIENCE ASSISTANT
Location: Bulawayo Office
Employment: Full-Time
Level: Entry Level
Start: As soon as possible
Focus: Customer experience and end-to-end order operations
ABOUT MAGNET
Magnet is a Zimbabwean tech company operating an online marketplace built on speed, trust and convenience. We sell across a wide and growing range of categories, have offices in Harare and Bulawayo, and deliver nationwide.
THE ROLE
Be the voice of Magnet. This is the person customers reach when they want to buy, when they are waiting on an order, and when something needs fixing.
YOUR ROLES
* Answer every customer quickly and professionally.
* Keep records clean enough that anyone can pick up where you left off.
* Manage tasks related to operations and order fulfilments.
Duties and Responsibilities
WHAT YOU WILL DO
Customer Conversations
* Respond to calls, website chats and WhatsApp inquiries.
* Answer quickly, politely and in clear Ndebele, English and occasionally in Shona.
* Help customers choose and buy with confidence.
* Route complex or high-value orders to the right person.
Records & Accuracy
* Keep order records and tracking systems accurate.
* Log payments and customer details without errors.
* Leave notes the next person can act on.
* Protect customer information at all times.
Order Operations
* Process and track customer orders end to end.
* Update customers on status and delivery timelines.
* Follow up on pending orders and outstanding payments.
* Assist customers in anything they wish to do on Magnet.
Customer Experience
* Hold the same standard on every channel.
* Respond to enquiries and assist customers as much as possible.
* Carry customer feedback back to the team.
A DAY IN THE ROLE
Morning
* Clear overnight messages.
* Confirm new orders.
* Chase payments that came in late.
Midday
* Serve live customers.
* Update deliveries.
* Keep the tracker current.
End of Day
* Close open loops.
* Hand over anything unresolved.
* Leave clean notes.
YOU WILL WORK ACROSS TEAMS
* Sales
* Customer Service
* Marketing
* Procurement
* Delivery & Fulfilment
* Finance
Qualifications and Experience
CANDIDATE PROFILE
WHAT MATTERS MOST
This is an entry-level role. You do not need years of experience. You need to be accurate, quick to learn and honest.
Requirements:
* Fluent written and spoken English, minimum O Level Grade B.
* Computer literate: systems, Google Sheets and email.
* Fast, accurate typing and quick replies under load.
* Based in Bulawayo or nearby and available full-time.
PREFERRED BACKGROUND
* A qualification or short course in business, marketing, communications, IT or a related field is a plus.
* Retail, telesales, call centre or online selling experience is an advantage.
Capability matters most. Attitude, accuracy and follow-through beat a perfect CV.
COMFORTABLE WORKING WITH
* Excel
* Google Sheets
* Email & Calls
* Order Dashboards
* Social Media
* AI Tools
THE QUALITIES THAT MATTER
Accurate & Organised
* High accuracy in every task and message.
* Handle many orders at the same time.
* Close every loop you open.
Honest & Accountable
* Trustworthy with customer information and payments.
* Own a mistake and fix it fast.
* Zero tolerance for dishonesty or negligence.
Calm Under Pressure
* Meet deadlines on the busiest days.
* Stay professional when a customer is upset.
* Ask for help early rather than late.
Customer Obsessed
* Enjoy solving problems for real people.
* Communicate clearly, politely and confidently.
* Follow through until it is actually done.
How to Apply
OUR OFFICES
Harare
Club Chambers Building, 11th Floor East Wing,
Corner Nelson Mandela and 3rd Street
Bulawayo
Zimdef Building, Office 203, 2nd Floor,
8th Avenue and Fort Street
READY TO APPLY?
1. Prepare your updated CV.
2. Write a short intro: who you are and why you fit. Very brief.
3. Record a 2-minute video introducing yourself.
4. Send all three to careers@magnet.co.zw.
Subject: Operations & Customer Experience Assistant
Shortlisted candidates are chosen from the written application and the video.
Email: careers@magnet.co.zw
Website: www.magnet.co.zw
Build with us. Grow with us.
Magnet_Careers_2026_Operations_CX_Assistant.pdf.pdf
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