Member Education Officer -Medical Aid
Sales & Marketing Jobs
- Corporate 24 Hospital Group
- Expires 27 Mar 2026
- Harare
- Full Time
Job Description
Job Summary
The Account Relationship officer is responsible for managing corporate and individual client portfolios, focusing on client retention, member education, and resolving queries related to billing, claims, and premiums. Handling various administrative and client-support duties, including managing client accounts, answering inquiries, providing information about services, resolving issues, and maintaining accurate records. He/she will act as a liaison between the medical aid and its members, ensuring client satisfaction and efficient operations by providing administrative and customer support through phone, email, and in-person interactions. The ideal candidate will have a proven track record of success in customer experience management, possess strong interpersonal and communication skills, and understands the Zimbabwean health insurance and health economy, as well as a strong understanding of quality control processes.
Duties and Responsibilities
Job Description:
1. Developing and maintaining strong relationships with clients, brokers, and stakeholders to improve retention
2. Acting as a link between members, service providers, and the medical aid society to resolve queries and ensure smooth service delivery through resolving billing, payment, and membership issues
3. Conducting education sessions on packages, benefits, and updates, implementing educational initiatives, hosting workshops, and providing resources to help members understand their medical aid benefits and avoid pitfalls.
4. Marketing medical aid packages, identifying opportunities for expansion, and recruiting new clients.
5. Monitoring member movement (terminations/additions) and preparing monthly client status reports
6. Respond to client questions and complaints via phone, email, or face-to-face interactions.
7. Resolve customer complaints and provide feedback on their resolutions
8. Document customer interactions and feedback for improvement
9. Collaborate with other departments to ensure smooth operations and patient benefit.
10. Providing administrative and customer support, managing inquiries, and ensuring members receive excellent service
Qualifications and Experience
Requirements
1. Bachelor’s degree in sales & marketing, risk management and insurance, Health Education, or a related field.
2. Previous experience in a similar position within a medical aid society is typically required.
3. 3+ years of experience providing administrative and customer support through phone, email, and in-person interactions
4. Previous experience as client service officer in the service sector such as Healthcare/medical aid sector, hospitality and banking is an added advantage.
5. Mature and proven leadership skills.
6. Good oral and written communication skills, proficiency in managing business correspondence, and strong interpersonal skills.
7. Ability to work independently and as part of a team
8. Strong analytical and problem-solving skills
How to Apply
Deadline is 31 March 2026.Email to receive applications with cvs: recruitment@corp24med.com
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