Medical Assistant: IOM UN Migration : International Organization for Migration (IOM) International Organization for Migration (IOM)



Job Summary



Deadline: 29 October 2021
Classification: General Service Staff, Grade G4
Type of appointment: Special Short-Term, 3 months with possibility of extension
Estimated Start Date: As soon as possible
Background
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of Migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly Migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Duties and Responsibilities


Core functions / responsibilities
Under the overall guidance of the Chief of Mission and the direct supervision of the Migration Health Physician the successful candidate will be responsible for carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Harare, Zimbabwe; The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services Migrants.
Call centre overall duties
Provide migrants with information regarding health assessments by phone; Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries; Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required; Maintain daily statistics related to health assessments and update the records; Contribute to customer satisfaction evaluation management.
Reception and data entry overall duties
Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as; Receiving and explaining the registration process to applicants; checking applicant’s identity; Entering bio-data of the applicants in the appropriate platform; Taking photos using webcam and loading the image to the appropriate platform; Printing of medical forms, consent forms and other necessary documents; Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance; Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available; Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners; Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically; File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues; Check, print and make photocopies of bank deposit slips (or other proof of payment); Regularly submit these photocopies to the Administrative/Finance Assistant; Perform such other duties as may be assigned.

Qualifications and Experience


Qualifications and experience
University Degree with at least two years of relevant working experience; Secondary School Diploma with at least four years of relevant working experience; Certificate in IT/Data entry is an advantage; Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one; Typing speed of at least 60 words per minute; High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset; Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; Previous working experience with NGOs or international organizations is an added advantage.
Languages
Proficiency in written and spoken English.
Required competencies
Values: Inclusion and respect for diversity, respects and promotes individual and cultural differences, encourages diversity and inclusion wherever possible; Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct; Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core competencies – behavioural
Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results; Delivering results: produces and delivers quality results in a service-oriented and timely manner, is action oriented and committed to achieving agreed outcomes; Managing and sharing knowledge: continuously seeks to learn, share knowledge, and innovate; Accountability: takes ownership of achieving the Organization’s priorities and assumes responsibility for own action and delegated work; Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.
Managerial competencies – behavioural indicators
Leadership: provides a clear sense of direction, leads by example, and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential; Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential; Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

How to Apply


Other
Appointment will be subject to certification that the candidate is medically fit for appointment; No late applications will be accepted.
To apply:
Interested candidates are invited to submit their applications to vacancieshre@iom.int
Female candidates who are qualified and experienced are especially encouraged to apply.
Only shortlisted candidates will be contacted.


About International Organization for Migration (IOM)


International Organization for Migration Vacancies | Jobs The International Organization for Migration Established in 1951, IOM is the leading international inter-governmental organization ...

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