Job Description
As a Manager in Domestics Sales and Operations you will be responsible for leading a team of sales specialists that build logistic solutions including supply chain and e-commerce solutions for domestic clients. Your role includes driving sales calls focused on acquiring and retaining customers, managing pre and post-sales activities including creating customer and pricing proposals, and activating accounts. Collaboration and building strong relationships internally and externally domestically and globally within TSOKA International and with the client base are also a significant part of this role. Additionally, this position is responsible for planning all domestic business, sales, and operational activities, generating new business and sales growth for the company's courier/last-mile deliveries to achieve territorial goals.
Duties and Responsibilities
Identify and prospect potential Clients in the logistics industry, particularly in e-commerce, courier express services/last-mile delivery;
2. Conduct market research to identify target segments and develop strategies to penetrate new individual and corporate markets;
3. Develop and implement effective sales strategies to achieve new business targets and to define sales plans, set objectives, and track performance against targets that are in line with the business development strategy;
4. Ensure team awareness of targets and goals, current processes and procedures, and relevant company and regulatory requirements;
5. Arrange completion of accurate and timely reporting,
6. Prepare and present compelling proposals, including pricing and service offerings to potential clients, and negotiate Contract Terms and Conditions, ensuring alignment with the company policies and profitability objectives;
7. Stay updated with industry trends, market conditions, and competitor activities and identify opportunities for service enhancements or new service offerings based on Customer Feedback and market demands;
8. Collaborate with internal teams, including operations, customer service, and finance, to ensure smooth on-boarding and service delivery to Clients;
9. Work to ensure all daily P&D routes are staffed, trucks are operational, and routes are generating sufficient revenue
11. Manage team performance in line with organisational policies, and ensure strict adherence to all protocols and processes;
12. Provide guidelines support and coaching to ensure team members have the competencies, capabilities and tools to consistently deliver individual and team objectives
13. Ensure the effective development and use of CRM and delivery management systems or reporting practices;
14. Plan and schedule resources, including rostering to ensure development priorities are completed and ensure ongoing team capability;
15. Support team using project management tools and processes to plan, control, execute various projects/programs and improve the effectiveness and efficiency of the team;
16. Ensure team activities are completed on time and effectively, while maintaining compliance;
17. Highlight and act on areas of significant risk to minimise it;
18. Ensure implementation and adherence to all internal processes;
19. Oversee team projects/initiatives to deliver planned results on time and within budget. This will include management of major RFQs;
20. Facilitate the compilation of monthly management reports;
21. Provide updates on progress towards goals to the OD;
22. Complete audits and reviews of existing processes or documentation Provide accurate and timeous weekly reports, submitted at the weekly meeting with OD, providing current status of the organizational operations position, market trends and customer requirements;
24. Participate in weekly departmental meeting with the OD to ensure accountability and progression in line with the operations strategy;
25. Actively participate in team leaders’ activities, meetings and actively participate in job improvement exercises including but not limited to staff development programs;
26. Any other duties as assigned by the Operations Director.
Qualifications and Experience
• Qualification in, Logistics, Supply Chain Management, Business Administration and Management, or a related field. Relevant industry certifications are an added advantage
• Minimum of 3-5 years of experience in logistics business development, or transportation companies. Demonstrated success in generating new business and meeting sales targets.
• Strong understanding of the logistics industry.
• Ability to manage Client relationships in all interactions, (Client Relationship Management)
• Self-motivated and target-oriented with a focus on achieving and exceeding sales goals. Ability to work under pressure and meet tight deadlines.
• Excellent verbal and written communication skills. Ability to effectively communicate complex logistics concepts and solutions to clients.
• Strong analytical and problem-solving skills. Ability to understand client requirements and provide innovative and cost-effective logistics solutions.
• Proficient in using CRM systems, sales tracking tools, and Microsoft Office suite. Understanding of e-commerce and technology developments.
How to Apply
Interested candidates, meeting the above the criteria, can send their updated CVs to certifiedtalents.recruit@gmail.com with subject line Manager- Domestic Sales and Operations. Only shortlisted candidates will be contacted.
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