Job Description
Provide top-class service to BANCABC ‘s Banking customers in a professional and friendly manner, through account transactions, providing information and advice to banking customers and non-customers on the Bank’s products and services, paying special attention to detail, policy and procedures.
Duties and Responsibilities
Main Focus Areas
• Customer Service.
• Cross-selling of bank’s products and services.
• Processing Foreign currency switches for all
currencies.
• Redemption of remittances.
• Cash withdrawals and deposit-taking.
• Transaction capturing.
• ATM custodian.
• Always maintain a high level of customer service.
• Adhere to policy and procedure both internal and
external for the protection of the customer.
• To complete all customer transactions efficiently
and accurately.
• Be confident to raise any concerns over
discrepancies at the first point of realization.
• Communicate with the customer articulately and accurately, paying attention to detail and always
using the customer's name.
• Deal with customer complaints and enquiries in
a professional and courteous manner.
• Take ownership for customer issues acknowledging how to escalate with respect and
discretion towards the customer.
• Offer advice or alternatives that will benefit the
customer.
• Promote the benefits of alternative methods of
banking, by actively assisting where applicable.
• Treating colleagues and clients with respect, understanding, consideration, knowledge, and
skill.
• Remain compliant when signing for documents,
or when carrying out tasks that involve dual
control.
• Answer the telephone in a timely and
professional manner.
• To adapt positively to change(s) in working
practices or environment.
• Cash balancing on a regular basis.
• Attend to and resolve basic technical failures
(first-line support.
• Provide accurate information to customers at all
times.
Qualifications and Experience
Qualifications and Work Experience
• 2 ‘A’ Levels
• 5 ‘O’ levels including Mathematics and English
• Studying towards an IOBZ qualification an added advantage
• 1 Year experience in Telling preferably in a banking environment.
Skills and Competencies:
• Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
• The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
• Friendly, cheerful and well groomed.
• Excellent interpersonal skills.
• Ability to use own initiative.
• Strong time management skills.
• Team player with ability to work in a dynamic cultural environment.
Job Related Knowledge
• Knowledge of legal and regulatory issues typical for the country banking system.
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to Careerszim@bancabc.co.zw with the Heading: “Teller - Gwanda”. The candidates should also specify the Branch/location for which they are applying e.g., Teller – Gwanda.
APPOINTMENTS WILL BE MADE IN COMPLIANCE WITH BancABC’s RECRUITMENT POLICY. Closing date: 08 September 2023 at 1630hrs.
