Job Description
Reporting To: Chief Operations Officer (COO)
Location: Zimbabwe
Role Summary
The IT & Digital Communications Officer will support the institution’s IT infrastructure, systems administration, cybersecurity, digital communication platforms, and customer engagement initiatives.
Duties and Responsibilities
Information Technology Responsibilities
• Manage and maintain company computer systems, networks, hardware, and software.
• Provide technical support to branches and head office staff.
• Support and maintain the Loan Management System and accounting software.
• Monitor system performance and troubleshoot technical issues.
• Ensure data integrity, backups, and cybersecurity controls.
• Coordinate software installations, updates, and maintenance.
• Maintain IT asset registers and user access controls.
• Liaise with software vendors, service providers, and internet providers.
• Assist in digital transformation and automation initiatives.
• Facilitate staff training on IT systems and digital tools.
Digital Communications Responsibilities
• Manage company social media platforms and digital communication channels.
• Design and publish digital marketing and promotional material.
• Coordinate website updates and digital branding activities.
• Develop customer awareness campaigns for company products and services.
• Design graphics, presentations, flyers, and digital adverts.
• Monitor online engagement and prepare digital performance reports.
• Support internal communications and digital documentation processes.
Qualifications and Experience
• Degree or Diploma in Information Technology, Computer Science, Information Systems, Digital Marketing, or related field.
• Minimum of 2–4 years’ relevant experience.
• Experience with financial systems and Loan Management Systems will be an added advantage.
• Knowledge of cybersecurity, networking, and data protection principles.
• Experience managing websites and social media platforms.
• Strong technical troubleshooting and communication skills.
How to Apply
How to Apply
Interested candidates should submit:
Application letter
Detailed CV
Certified copies of academic and professional qualifications
Applications should be sent to:
seniorplacementhr@gmail.com
NB: ALL APPLICATIONS TO BE SENT ON OR BEFORE 24 MAY 2026.
SPECIFY THE POSITION BEING APPLIED FOR IN THE SUBJECT HEADLINE.
