Job Description
We are looking for a suitably qualified and experienced candidate to fill the position of IT Administrator. The ideal candidate will possess a strong blend of technical expertise, leadership ability, and excellent communication skills. You will be responsible for managing our IT environment, supervising the helpdesk function, and ensuring that all technology resources are optimised to support business objectives. This role requires a proactive individual who can troubleshoot complex issues, manage multiple priorities, and contribute to the continuous improvement of our IT systems.
Duties and Responsibilities
1. Technical Operations & Support
• Oversee the IT helpdesk, providing first-line and escalated technical support to end-users.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, and networking devices.
• Perform routine and on-demand maintenance to ensure minimal downtime and optimal performance.
2. Systems & Network Administration
• Administer and maintain critical business systems, including Acumatic, Sage Evolution, and Pastel.
• Manage and monitor servers, network infrastructure, and databases to ensure security, stability, and data integrity.
• Optimise IT resource allocation and ensure all systems are regularly updated with the latest security patches.
3. Digital Asset Management
• Manage IT inventory, track hardware and software assets, and maintain accurate installation and maintenance records.
• Develop, update, and maintain the company’s websites to ensure a professional and current online presence.
• Assist in administering and posting content on the company’s social media platforms in coordination with the marketing function.
4. Leadership & Development
• Supervise and provide technical guidance to junior IT staff or interns as applicable.
• Conduct IT-related staff inductions and identify training needs to enhance digital literacy across the organisation.
• Assist in managing departmental HR functions relevant to the IT team, including performance management and skills development.
Qualifications and Experience
• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Essential Experience:
o Minimum of 2 years’ experience in a supervisory or management role within an IT environment.
o Proficiency in Pastel Accounting software is mandatory.
o Hands-on experience with ERP systems (Acumatic, Sage Evolution) and network administration.
• Technical Skills: Strong understanding of IT systems, hardware troubleshooting, software installation, and network protocols.
• Other Requirements:
o Valid, clean Class 4 (or higher) driver’s licence – essential for inter-branch support.
o Excellent verbal and written communication skills in English.
o Strong problem-solving abilities, attention to detail, and a customer-service oriented mindset.
How to Apply
Interested candidates who meet the above specifications are invited to submit their application. Please email the following documents to mmcconsultancy24@gmail.com:
1. An updated Curriculum Vitae (CV).
2. Certified copies of your academic and professional certificates.
Important: Please quote "IT Administrator Application" clearly in the email subject line. Applications that do not follow this instruction may be disqualified.
