Investigations And Compliance Manager
Consultancy, Research Jobs
- Consumer Protection Commission
- Expires 08 Oct 2021
- Bulawayo
- Full Time
Job Description
The Consumer Protection Commission of Zimbabwe is inviting applications from suitably qualified Zimbabwean citizens to fill the above mentioned post. The successful candidate will have a critical role of investigating cases and enforcing legal compliance for and on behalf of the Consumer Protection Commission.
Duties and Responsibilities
• Oversee the day-to-day operations and activities of a case investigation team
• Collaborate with various departmental heads to develop and implement investigation processes and policies
• Direct and supervise the operations of investigation teams to ensure timely and high quality resolution of cases
• Maintain an excellent level of customer service by addressing clients courteously and politely
• Proffer recommendations to management on best ways to generally enhance case investigation services and processes
• Oversee the escalating of Consumer issues to more experienced personnel to ensure proper resolution of cases
• Promote the image and public perception of the Commission by adhering to set Consumer service procedures when carrying out duties
• Utilize IT systems/tools in managing and coordinating data investigation
• Review and evaluate investigation reports to make proper adjustment necessary for achieving set objectives
• Motivate, train and counsel case investigators to enhance their skill and improve the personal and overall performance of an investigation team
• Ensure Compliance ,with the Consumer Protection Act and other supporting statutes
• Implement and manage an effective legal compliance program for the Commission.
• Advise management on the company's compliance with laws and regulations through detailed reports
• Carry out compliance inspections on suppliers of goods and services.
• Preparation and presentation of Investigations and compliance reports the Commissioners attention.
Qualifications and Experience
An LLB Degree or its equivalent plus an MBA or MBL.
Membership from a recognised institute
At least five years post qualification experience at senior level in investigations and compliance field.
A Post Graduate Diploma in Customer Relationship Management or Consumer Protection will be an added advantage.
How to Apply
REMUNERATION AND EMPLOYMENT CONDITIONS FOR THE ABOVE POSTS
. A competitive executive remuneration package will be disclosed to the successful candidates
. The successful candidates shall be on a 5-year renewable performance based contract and this is appraised on on annual basis
Interested candidates should send their detailed application letter and resume to the following e-mail address: cpchr.recruitment@gmail.com
Kindly state the title or the position you re applying for in the email subject line
Applications to be received not later than 17.00 hours on a October 8 2021
Canvassing will disqualify applicants
