Job Description
Position Title: Information Technology Intern
Location: Mutare
Supervisor: Senior Information Technology Officer
Project Summary
The 5-year USAID funded Integrated Maternal, Newborn, Child Health and Family Planning (MNCH-FP) program in Zimbabwe’s goal is to improve maternal, youth and child health and survival in beneficiary communities and populations. The geographic focus is the seven districts of Manicaland Province, focusing on activities to increase the demand and supply of integrated, quality MNCH-FP services as well delivery of family planning services through outreach in 8 provinces. This project provides Technical Assistance (TA) to the MOHCC in Manicaland for MNCH and direct service delivery for Family Planning through outreach services.
Position Summary
This Information and Technology internship is full-time paid internship. This role requires an energetic, dedicated and detail-oriented person who can manage multiple tasks. This individual is a team-player, willing to learn and able to manage multiple tasks while adapting to shifting priorities. They will assist the Senior IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment.
Duties and Responsibilities
Duties and responsibilities
The Intern will work under the direct supervision of the Senior IT Officer with the Finance and Operations Director as a secondary supervisor to perform the following key roles:
Perform routine PC maintenance and updates for performance efficiency
Supervise and process help desk support requests
Assist in maintaining Internet service, firewalls, and telephone systems
Initiate process improvements to better answer user demands
Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented
Provide technical assistance to office staff as needed.
Assist in software and hardware upgrades
Add or update workstations for office staff
Any other duties as assigned
Qualifications and Experience
Required Qualifications and Requirements:
The ideal candidate is a recent undergraduate (within the past year) or an undergraduate student (attachment year) in Computer Science or Information Technology
Knowledgeable in MS Active Directory structure, Software installations, backup and archive
Hardware and software troubleshooting
Printer and system maintenance
