Information, Communication & Technology (ICT) Team Lead

Job Description

The World Vision (WV) The ICT Lead role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role provide strategic leadership on Technology and Digital Solutions and manage services provided within WVZ. They build and manage relationships with internal stakeholders to understand and anticipate issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.

Duties and Responsibilities

IT Leadership & Digital Enablement

Support the leadership in developing and aligning IT plans to the WVZ strategy.

Establish a culture of digital dexterity across the organization and champion value realization for IT investments.

Initiates change to improve business results and leads change initiatives.

Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).

Lead the adoption of relevant national, regulatory and partnership policies relating to IT, data privacy and protection.

Develop, implement and enforce appropriate local IT policies and plans

Vendor Management

Provides advice and counsel to the vendor relationship decision-making and contract development processes.

Ensures contracts are in place.

Ensures service provider performance is reviewed and that contract managers are notified when necessary.

Works with service providers to establish SLAs that support business objectives.

IT Risk management & Audit recommendations

Take active role preparing the Risk Register and working with Finance & Support Services Director to ensure it is updated regularly to reflect IT related risks.

Proactively identify risks to the IT department and develop mitigation measures to ensure the risks are managed.

Support audits done by internal, regional and global teams and ensure all identified audit recommendations are implemented.

Establish a cybersecurity program for the National Office and ensure existing information security procedures are followed (InfoSec awareness training, reports of breach are resolved in a timely manner, constantly review internal systems for security

D. IT Planning & Operations Management

Development of IT Annual Operating Plans (AOP).

Develop and manage IT budgets in line with overall IT spending targets.

Ensures adherence to established IT service model pricing that supports high quality services at optimal cost for the enterprise.

Lead effective ICT service delivery at acceptable costs and service levels

Lead the IT team in IT capacity planning (IT infrastructure, connectivity) needed to deliver effective, reliable and secure IT services.

Lead delivery of IT projects (global, regional and local) adhering to partnership standards and policies within stipulated time and budget.

Champion Technology and Digital Continuity

IT Service Management & SLAs

Ensure reliable and secure delivery of IT services in all operational areas.

Develop and monitor and evaluate IT business process and identifying Key performance indicators (KPI’s) to be used to monitor the processes.

Incident Management processes are implemented and managed accordingly.

Leverage the WV IT Service Catalogue, align services offered and socialize with business

Maintain an ICT help desk for the use of staff or official visitors who require technical support

Performance Management & Capacity building

Champion a high performance and engaged IT team

Lead the adoption of the staff performance and capability framework with the support of P&C within the ICT l department.

Develop a culture within the IT team consistent with organizational culture involving planning, execution, reporting and communicating IT impact to NO strategy

Manage the introduction of structured end-user capacity building to ensure optimal and efficient use of all the ICT system/tools available to the organization

Qualifications and Experience

Bachelor's Degree in Computer Science, Information Systems, or other related field.

Master’s degree in information technology or related fields (computer science; information science; software engineering, business administration would be an added advantage.

Over 5 years of relevant technical or business work experience, 3 of which should be at management level (managing an IT department)

ITIL certification, Project Management (PMP or Prince2), Microsoft and Cisco certifications

Excellent organizational and leadership skills for a complex and federated international organization

Experience in strategy formulation, implementation and tracking

Excellent analytical and management skills.

Experience in developing and managing information technology budgets

Sound understanding of computer systems, software, networks in a hybrid computing environment (both on-premise and cloud).

Experience in managing teams and building relationships with people at a variety of levels.

Demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.

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