ICT SUPPORT SPECIALIST – ICT- LEVEL 9 (1 POST)
Ict & Computer Jobs
Job Description
Applications are invited from suitably qualified persons to fill the following posts within the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
ICT SUPPORT SPECIALIST – ICT- LEVEL 9 (1 POST)
Duties and Responsibilities
Key Responsibilities
Adheres to change, release, incident and problem management processes and
procedures
Administers accounts and assigns privileges according to user duties in the region
Assists in installing, configuring, diagnosing, repairing, and upgrading the
Authority’s PC hardware, printers and other ICT equipment while ensuring its
optimal performance
Assists the ICT Service Desk Manager to maintain work stations hardware and
software, applications, printers and other hardware peripherals
Configures and administers desktops, printer and remote station networking devices
Co-ordinates ICT operations for the assigned region
Participates in implementation of ICT projects across all the stations
Perform preventive maintenance within the Region under support
Supports development and implementation of new computer projects and new
hardware installations
System updates, software upgrades and end point rollouts and support across
ZIMRA
Troubleshoots, resolves and/ or escalates Systems queries to Service Desk Manager
for technical support.
Qualifications and Experience
Job Skills and Competencies
Self-starter with ability to work under pressure and beyond stipulated hours.
Ability to work both independently and as part of a team.
Good communication and people skills.
Unquestionable integrity.
Qualifications and Experience
BSc degree in Computer science, Information Systems or other related field or
studying towards an IT degree.
At least five (5) years' experience working in an ICT support environment.
Experience of working with networked computing systems/windows TCP/IT
networking experience;
Knowledge of and competence in Microsoft Windows operating system and office suite
How to Apply
Interested candidates should submit applications, accompanied by a detailed Curriculum
Vitae by 18 March 2024, All applications should be emailed to:
ZimraRecruitment@zimra.co.zw clearly stating the position applied for and
addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360 HARARE
Please note female candidates are encouraged to apply and only shortlisted
applicants will be responded to.
