ICT OPERATIONS MANAGER – ICT – LEVEL 7 (1 POST)

Job Description

Applications are invited from suitably qualified persons to fill the following posts within
the Zimbabwe Revenue Authority (ZIMRA) – an equal opportunity employer.
ICT OPERATIONS MANAGER – ICT – LEVEL 7 (1 POST)

Duties and Responsibilities

Key Responsibilities
 Responsible for Architecture design and implementation of Information and
Communication Technology (ICT) Operations solutions.
 Leads the configuration, deployment, and maintenance of ZIMRA Servers, Storage
area Networks (SAN), Databases and Basis solutions infrastructure.
 Coordinates the Infrastructure Administration, Database Management and SAP basis
teams towards a synergised effort.
 Manages the Provision of computing and database resources in line with strategy
and on demand daily needs (i.e. Virtual machines, extended capacity).
 Monitors systems for performance management, performance optimisation and
infrastructure utilisation and patch management.
 Spearheads implementation of software and hardware upgrades.
 Oversees management of infrastructure and support systems (Active Directory,
Exchange Email Services, DNS, DHCP, Oracle and SQL Databases).
 Technically leads in Projects within or outside the ICT Infrastructure division, or
provides expert technical support for the Project.
 Maintains system documentation and configuration data for Knowledge
management and compliance purposes.
 Provides subject matter expertise over network security risk assessment and secures
network design.
 Participates in the investigation of Information Security Incidents and development
of remediation/prevention mechanisms.
 Manages his or her team towards resolution and/ or escalation of Systems queries
to vendors for technical support.
 Any other duties as may be assigned.
 Job skills and Competencies.
 Self-starter with ability to work under pressure and beyond stipulated hours.
 Ability to work with minimum supervision.

Qualifications and Experience

Job Skills and Competencies
 Good organizational, people and time management skills.
 A team player who is innovative and analytical.
 Unquestionable integrity.
 Good interpersonal and communication skills.

Qualifications and Experience
 A Graduate Degree in Computer Science/Information & Communication Technology
or equivalent qualification commensurate with experience.
 Certification on at least one of the following technologies (MCSE, MSCA Certified
Engineer, Linux certification, Solaris Certification) is an added advantage.
 Knowledge of the following enterprise server technologies (Oracle, Lenovo, IBM,
Dell, HP, Fijitsu, Inspur) is required.
 Knowledge of Prince 2 Project Management is an added advantage.
 ITIL Certification is an added advantage.
 Certification in Virtualization in any of the following VMware, Oracle, Hyper-V, Power
VM is an added advantage
 At least 7 years post qualification experience required.

How to Apply

Interested candidates should submit applications, accompanied by a detailed Curriculum Vitae by 18 March 2024, All applications should be emailed to:
ZimraRecruitment@zimra.co.zw clearly stating the position applied for and
addressed to:
The Director, Human Capital
Zimbabwe Revenue Authority
6th Floor ZB Centre
Corner First Street / Kwame Nkrumah Avenue
P. O. Box 4360 HARARE
Please note female candidates are encouraged to apply and only shortlisted
applicants will be responded to.

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