Job Description
POSITION TITLE: ICT COORDINATOR
LOCATION: HARARE
*This Post is Only open to INTERNAL Candidates Only*
Purpose of the Position:
To coordinate the Administration of business systems, Network & Infrastructure; and Service Delivery for World Vision Zimbabwe.
Duties and Responsibilities
Major Accountabilities/Responsibilities:
Provides input into the IT operating plan the development of team objectives that align with business and organizational goals.
Coordinates the service management tasks and manages the customer experience metrics ensuring customer satisfaction.
Proposes effective solutions for end user problems and tasks to enable the highest level of end user utilization of network and desktop business applications.
Coordinates the resolution of escalated application, hardware and software requests/issues as per ITIL standards.
Coordinates daily backup operations, tests media and procedures for Disaster Recovery for all sites.
Develops, documents and coordinates the execution of procedures for performing configuration changes, updates, upgrades for all sites.
Provides secure access to the network for local and remote users;
Monitors dashboards and actions escalated networking issues across sites.
Coordinates the routine maintenance of networks and servers across sites.
Preforms security monitoring of organizational data
Works with vendor technical support personnel on solutions for clients.
Researches on ICT trends and developments in the marketplace.
Capacity building and supporting less experienced staff in multiple areas of expertise
Coordinates any digital initiatives (Local/ Regional/Global)
Ensures that infrastructure and systems meet the global security standards.
Qualifications and Experience
Qualifications: Education/Knowledge/Technical Skills and Experience
Degree in Information Technology/ Information Systems/Computer Science
A Certification in Microsoft (MSCE or MCP)
A Certification in CISCO Meraki (CMNO) will be an added advantage.
Working knowledge of Office 365 Suite.
At least 4 years of working experience in an ICT context with one of those years spent in a supervisory position and/or coordination of ICT related projects
Experience in the administration of an office network, including remote user support and connectivity
Experience in ISP and vendors relations management including the contracting and service level optimization processes.
Strong technical research skills - ability to research on new technologies and provide recommendations.
Strong customer relations skills
NB: Shortlisting will be done as applications are received. Only shortlisted candidates will be contacted.
*This post is only open to internal candidates only *
