Hotel Receptionist
Tourism, Hospitality, Hotel Jobs
- Mopani Lodge and Safaris
- Expires 24 Jan 2022
- Bulawayo
- Full Time
Job Description
Mopani Lodge and Safaris Is looking for a Hotel Receptionist
Duties and Responsibilities
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.
Checking guests in and out.
Receiving and managing reservations made online and telephonically.
Verifying guests' payment methods during check-in.
Assigning rooms to guests and informing them of any specials offered by the hotel.
Organizing transport services for guests at their request.
Providing guests with information about the hotel.
Keeping abreast of attractions that may be of interest to guests.
Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Qualifications and Experience
Relevant Qualifications
