Head Barista
Tourism, Hospitality, Hotel Jobs
- Geo Pomona Waste Management
- Expires 17 Apr 2026
- Harare
- Full Time
Job Description
The Head Barista oversees the operations of a coffee bar or cafe, ensuring exceptional quality in both beverages and customer service. They are responsible for leading a team of baristas, training staff, and maintaining high standards of cleanliness and efficiency. Additionally, the Head Barista manages inventory, orders supplies, and monitors equipment maintenance to uphold smooth operations. They play a pivotal role in creating a welcoming atmosphere for customers, promoting the brand, and driving sales through innovative menu offerings and excellent hospitality.
Duties and Responsibilities
Supervise and lead a team of baristas, providing guidance, training, and support to ensure exceptional service delivery.
Maintain quality standards for coffee preparation, beverage presentation, and customer interactions, fostering a positive and inviting atmosphere.
Oversee inventory management, including stock control, ordering, and rotation, to ensure availability of fresh ingredients and supplies.
Develop and update beverage menus, incorporating seasonal offerings, specialty drinks, and promotional items to drive sales and customer engagement.
Monitor equipment performance, schedule regular maintenance, and troubleshoot technical issues to ensure optimal functionality and safety.
Implement hygiene and safety protocols, ensuring compliance with health regulations and maintaining cleanliness in work areas.
Handle customer inquiries, feedback, and complaints professionally, resolving issues promptly to ensure customer satisfaction and loyalty.
Manage staff schedules, allocate tasks, and coordinate workflow to optimize productivity and minimize downtime.
Collaborate with management to develop strategies for business growth, marketing initiatives, and customer retention.
Stay updated on industry trends, coffee brewing techniques, and new products to continuously improve service offerings and maintain competitiveness.
Qualifications and Experience
High school diploma or equivalent.
3 years experience in food and beverage preparation or customer service preferred.
Training and willingness to continue learning about food and beverage preparation.
Exceptional listening and communication skills.
Ability to walk, bend, and stand for extended periods.
Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
A polite, engaging personality.
Commitment to customer satisfaction and service excellence.
Willingness to work as part of a high-energy, efficient team in a fast-paced environment.
How to Apply
Experienced and qualified candidates to send CVs on email hr@thesprout.co.zw, Only shortlisted candidates are to be contacted. All CV's and supporting documents to be in pdf format.
