General Manager - Infrastructure & Service Delivery
Strategic Management Jobs
- Ecocash Holdings (Cassava Sma…
- Expires 28 Jun 2020
- Bulawayo
- Full Time
Job Description
Cassava Smartech is looking for a competent General Manager - Infrastructure & Service Delivery to join the IS Technical Services team. The main purpose of the job to provide support to the strategic direction of the Business on effective and efficient use of Information Communication Technologies (ICT) to achieve strategic business objectives.
Duties and Responsibilities
• Drives operational efficiency by ensuring technical processes are optimized and automated.
• Improves customer experience (internal and external) by ensuring services are accessible and operating optimally.
• Ensures internal and external customer service requests and tickets are closed within SLA.
• Creates a vision for technology utilization within the organisation, communicate it to employees and lead and motivate the team to achieve the vision.
• Develops a technology plan which identifies the future direction of the use of technology within the organisation to drive efficiencies.
• Provides advice to executives and senior management on the application and use of ICT to provide excellent services working closely with the senior management team to overcome business challenges with the use of technology.
• Formulates, monitors and ensures implementation of effective IS policies across the enterprise including but not limited to user policies, security policies, disaster polies.
• Champions change, optimizing current IT solutions whilst promoting innovative solutions to operational challenges.
• Manages the day to day operations of IT systems, ensuring that planning, end user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered.
• Develops and maintains positive relationships with key partners and stakeholders.
• Reviews, audits and prioritizes all information management tools including the replacement cycle of IS software and hardware.
• Manages the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is inline with agreed contracts.
• Ensures compliance with relevant legislation, statutory instruments and internal policies.
• Develops and maintains the major incident and business continuity plan for IT and to implement measures designed to safeguard the information technology and management needs of the organization in the event of major incidents or disasters.
• Develops plans for ongoing integration, upkeep and improvement of IT systems.
Qualifications and Experience
• A University Degree in Business Studies with Computing Science or related.
• An MBA or a relevant Masters Degree
•A minimum of 10 years working experience in the IT industry with more emphasis on application systems support.
•Extensive knowledge of banking systems like Globus T24 with at least 3 years of hands on operational support and vendor engagement.
•Application Systems experience in a telecommunications environment will be an added advantage.
