Overall Purpose of the Role:
To coordinate and support the delivery of a suite of career-enhancement services. And, ensuring high-quality client support, efficient project administration, and effective promotion of the service portfolio.
COMPENSATION:
i. 20% of service fee received for every new client
ii. Thereafter, 15% of repeat business during the tenancy of the contract
iii. A continuous learning, friendly and flexible working environment.
iv. Permanent placement for top performers
Principal Responsibilities:
1. Service Delivery & Client Support
CV/Resume MakeOver & Cover Letter Writing:
· Conduct initial client consultations to understand their career goals, experience, and target roles/industries.
· Perform detailed reviews and rewrites of clients' resumes and I CVs, optimizing them for Applicant Tracking Systems (ATS) and human readers.
· Draft, edit, and tailor compelling, achievement-oriented cover letters for clients.
· Maintain a library of modern, industry-specific resume and cover letter templates.
Scholarship Information & Support Services:
· Research and maintain a comprehensive, up-to-date database of local and international scholarships, grants, and fellowships.
· Match clients with suitable scholarship opportunities based on their academic profile, field of study, and background.
· Assist clients in understanding application requirements and deadlines.
· Provide guidance and review support for scholarship application essays and personal statements.
Social Media Profile Optimization:
· Audit clients' professional social media presence (primarily LinkedIn, but also others like Twitter/X or GitHub as relevant).
· Optimize client profiles with strategic keywords, compelling summaries, and professional formatting.
· Provide coaching on best practices for building a professional network and engaging with industry content online.
Coaching & Training Services:
· Schedule and coordinate all one-on-one coaching and group training sessions.
· Assist in developing training materials, worksheets, and presentations for workshops (e.g., interview skills, personal branding, job search strategies).
· Provide logistical support for both virtual and in-person training events.
2. Project Administration & Coordination
· Manage the end-to-end client lifecycle, from initial inquiry and onboarding to service delivery and feedback collection.
· Maintain and update client records, service usage data, and project timelines using CRM and project management software (e.g., Asana, Trello, Salesforce).
· Monitor and report on key performance indicators (KPIs) for each service, such as client satisfaction, success rates, and utilization.
· Handle scheduling, calendar management, and client communication in a timely and professional manner.
3. Content Creation & Portfolio Promotion
· Content Creation: Develop compelling marketing and informational content to promote the services.
This includes:
· Writing blog posts, articles, and newsletters on topics like "5 Tips for an ATS-Friendly Resume" or "How to Find Hidden Scholarships."
· Creating engaging social media posts and graphics for platforms like LinkedIn, Instagram, and Facebook.
· Designing eye-catching flyers, brochures, and service one-pagers.
· Channel Utilization:
Execute a promotion strategy using various channels:
· Manage the service's social media accounts to build a community and generate leads.
· Utilize email marketing to nurture leads and engage past clients.
· Assist in organizing and promoting webinars or online info sessions.
· Identify partnership opportunities with university departments, student groups, or other relevant organizations.
Core Competencies Required:
1. Exceptional Writing and Editing Skills:
· Impeccable command of English grammar, spelling, and punctuation.
· Ability to write clear, concise, persuasive, and error-free copy for resumes, cover letters, and marketing content.
· Strong editorial judgment to refine and improve clients' original documents.
2. Digital Literacy & Technical Proficiency:
· High proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Google Workspace (Docs, Slides, Sheets).
· Familiarity with professional social media platforms, especially LinkedIn, and understanding of their algorithms and best practices.
· Experience with or ability to quickly learn CRM, project management, and design tools (e.g., Canva, Adobe Creative Suite).
3. Research and Analytical Skills:
· Proven ability to conduct thorough, efficient online research to source accurate scholarship and industry information.
· Aptitude for analyzing information to match client profiles with relevant opportunities.
· Basic data analysis skills to interpret service metrics and report on trends.
4. Interpersonal and Communication Skills:
· Excellent active listening skills to understand client needs and concerns fully.
· Empathy and patience when working with clients who may be stressed or unsure.
· Ability to explain complex processes (e.g., ATS, social media algorithms) in simple, understandable terms.
· Strong customer service orientation.
5. Organizational and Project Management Skills:
· Meticulous attention to detail, crucial for proofreading and data management.
· Ability to prioritize tasks, manage multiple clients and projects simultaneously, and meet deadlines in a fast-paced environment.
· Strong self-motivation and the ability to work both independently and collaboratively as part of a team.
6. Creativity and Marketing Acumen:
· A creative eye for designing visually appealing documents and social media content.
· Understanding of basic marketing principles to effectively promote services and engage the target audience.
Bonus Competencies:
· Experience with career coaching or counseling.
· Knowledge of Applicant Tracking Systems (ATS) and SEO principles for resumes and online profiles.
· Multimedia skills (e.g., creating short videos for social media promotion).
Resources Required: Laptop & smartphone
For a productive engagement, send, "Project Assistant" + CV to +steelpulsesourcingagency@gmail.com
Any individual regardless of your ethnicity, religion, gender or disability is strongly encouraged to apply.
It’s our strong conviction that talent deserves opportunity, but right now.
A comprehensive Induction & mentorship program in place for a successful candidate.