e-Commerce Analyst : FBC Holdings FBC Holdings

Job Summary

Applications are invited from suitably qualified individuals to fill the above named position that has arisen at Group IT & MIS Division, FBC Holdings.

Duties and Responsibilities

•Ensuring availability of e-commerce Platforms through the provision of relevant Services Delivery Channels
•Responsible for the change and engagement in a large scale customer service management transformation programme, focus on on-boarding retailing business of the transformation journey.
•Performing technical stakeholder requirement analysis and management
•OBDX Patch set application, Solution delivery and implementation of IT projects.
•Identifying service improvement opportunities and process fine-tuning.
•Ensuring that Oracle Banking Digital Experience (OBDX), Mobile Moola, E-Commerce and WhatsApp Banking services disaster recovery and business continuity are fully tested and compliant with the ICT policy.
•Ensuring minimal service disruption during the change process and ensure the FBC Group’s e-Commerce delivery channels remain supportable as guided by ICT industry standards and product owners.
•Containing ICT costs and assisting Group ICT Senior Management in the formulation and management of the Division’s budget in order to establish greater cost transparency and service availability as well as ensuring that the licence renewal, Annual Maintenance Contracts fees, and any service fees due are paid in time to avoid service disruption.
•Ensuring that the e-Commerce Service Delivery Channels are secure from any breach as defined by the ICT Security Policy.
•Ensuring that e-Commerce Service Delivery are designed, implemented, monitored and maintained according to the levels of quality, standards and as defined within negotiated and agreed in the internal and external service level agreements parameters or contracts.
•Ensuring that all assigned projects are delivered as guided by the FBCH Project management Framework with particular emphasis on management of the triple constraint of time, quality and cost.
•Conducting e-Commerce Research development of new technologies for increased effectiveness, efficiency and cost reduction and strengthening product competitive edge by increase customer experience.
•Ensuring there is comprehensive up-to-date documentation of e-Commerce channels Policies, Processes, Procedures and ensure these are in compliance with international standards.
•Training client services staff on proper back-office processing of electronic banking services.
•Compiling, identifying trends, and evaluating data for digital channels to support in decision-making.
•Identifying and tracking KPIs on e-Commerce channels traffic and suggesting conversion funnels stimulates to benefit the business.
•Measuring and monitoring adoption of new features and post production builds.

Qualifications and Experience

•Degree in Computer Science/Information Systems/ Electronic Engineering or Equivalent.
•At least 1 Industry Certification (ITIL /Project Management Prince 2;PMP, SQL, Oracle, Microsoft c#, Digital Banking, ISO 8583,ISO 20022)
•Knowledge on Flexcube and Oracle Banking Digital Experience.
•Appreciation of Electronic Funds Transfer Interfacing Technologies.
•Knowledge and strong experience on implementation of Electronic Payment Technologies and Service Delivery channels (Online/Internet Banking, Card Payment systems, ATMs, Mobile Banking)
•Knowledge and understanding of Internetworking Technologies and Security.
•Knowledge and understanding of Payments Systems messaging formats and standards ( ISO8583, ISO 20022)
•Knowledge of APIs handling, AI and machine learning, Programming and project management
•Knowledge of Relational Database Management Systems.(MS SQL, MySQL or Oracle)
•Knowledge and understanding of the Systems Development life Cycle
•Knowledge of Operating Systems Interoperability and Administration
•Appreciation of Financial Services Business processes
•Sound Technical analytics, Leadership, teamwork and interpersonal skill.
•Ability to work under pressure with minimum supervision.

How to Apply

Interested candidates are to send their applications and CVs via e-mail to human.resources@fbc.co.zw by no later than 28 September, 2021 clearly marked:
e-Commerce Analyst: Group IT & MIS Division, FBC Holdings

About FBC Holdings

FBC Holdings Limited (FBCH) is an Investment holding company listed on the Zimbabwe Stock Exchange(link is external) and whose principal activities are in Zimbabwe. The Group offers diverse financi...

More jobs from FBC Holdings

Other Related Jobs

 Expiry Date 29 Oct 2021
 Posted on 25 Oct 2021

A local company based in Harare seeks to recruit vibrant and well experienced individuals to fill the position of IT ...

 Expiry Date 29 Oct 2021
 Posted on 25 Oct 2021

A local company based in Harare seeks to recruit a vibrant Trainee IT Support Manager who will provide system support ...

 Expiry Date 29 Oct 2021
Salary: Negotiable
 Posted on 25 Oct 2021

Zimbabwe Free Range Poultry Association (ZFRPA) is looking for qualified and experienced persons for the following positions on contract basis ...

 Expiry Date 29 Oct 2021
Salary: Negotiable
 Posted on 24 Oct 2021

Applications are invited from suitably qualified and experienced Zimbabwean citizens to fill the above-mentioned vacant position. This position has the ...

Posted by POTRAZ
 Expiry Date 29 Oct 2021
Salary: Negotiable
 Posted on 24 Oct 2021

The Procurement Regulatory Authority of Zimbabwe (PRAZ) Is inviting applications from suitably qualified and experienced candidates for the following positions ...

Related Jobs


Help the organization by protecting their internal controls and data within their technology systems and Performs information control reviews to ...

 Expiry Date 03 Nov 2021

Posted by Ultrabank Management Services

View Full Ad

Software Developers (Harare. Zimbabwe)

Our client is an international company expanding their team within Zimbabwe looking for experienced and qualified Software Developers to join ...

Salary: Indicate ...    Expiry Date 30 Oct 2021

Posted by Oxford Recruitment

View Full Ad

IT Systems Testers (Harare. Zimbabwe)

Our client is an international company expanding their team within Zimbabwe looking for experienced and qualified Systems Testers to join ...

Salary: indicate ...    Expiry Date 30 Oct 2021

Posted by Oxford Recruitment

View Full Ad


One of our Client is looking for an experienced Programmer to join their team.

 Expiry Date 20 Nov 2021

Posted by Hatch Talent Solutions

View Full Ad

Casual IT Officer: Local NGO

Deadline: 29 October 2021 Reporting to the Coordinator Job summary Create user solutions for the automation of work environment and ...

Salary: Negotiable    Expiry Date 29 Oct 2021

Posted by Local NGO

View Full Ad