Job Description
To convert customer enquiries into accurate quotations, confirmed orders and profitable repeat business through professional office-based selling, dependable follow-up and efficient sales administration. The Desk Sales Officer provides prompt product and pricing support, maintains accurate customer and order records, coordinates with stores and other departments, and helps the sales team achieve revenue, margin and service targets.
Duties and Responsibilities
1 Customer enquiries and desk selling • Receive and respond promptly to walk-in, telephone, email, website and WhatsApp enquiries in a professional manner. Industrial Bolts and Hardware | Controlled HR Document Page 1 JOB DESCRIPTION | SALES & MARKETING • Establish each customer's requirement, including product description, size, grade, finish, quantity, application, required date and delivery or collection arrangements. • Recommend suitable products using approved technical information and refer uncertain or safety-critical applications for technical confirmation. • Explain product availability, lead times, approved prices, payment terms and order conditions clearly and accurately. • Promote relevant alternatives, complementary products and cross-selling opportunities without compromising customer requirements. • Develop positive relationships with customers and provide consistent service that encourages repeat business. 2.2 Quotations and sales conversion • Prepare clear, accurate and complete quotations using approved price lists, customer terms, discounts and gross-margin requirements. • Verify stock availability, sourcing requirements, delivery dates and commercial conditions before committing to a customer. • Submit quotations within agreed turnaround times and keep a complete quotation register. • Follow up open quotations systematically, record customer feedback and progress each opportunity to order, deferment or closure with a reason. • Negotiate within delegated authority and obtain approval before offering exceptional prices, discounts, credit terms or delivery commitments. • Escalate high-value opportunities, tenders and unusual commercial risks to the Sales Supervisor. 2.3 Order processing and coordination • Convert accepted quotations and purchase orders into accurate sales orders, confirming customer details, products, quantities, prices, taxes, payment terms and fulfilment instructions. • Check that purchase orders, proof of payment, credit approvals and other required supporting documents are complete before release. • Coordinate with stores, procurement, accounts, dispatch and delivery personnel to ensure orders are picked, invoiced and fulfilled correctly and on time. • Keep customers informed of order progress, back-orders, substitutions and changes to agreed delivery or collection times. Industrial Bolts and Hardware | Controlled HR Document Page 2 JOB DESCRIPTION | SALES & MARKETING • Resolve routine order discrepancies promptly and escalate stock, quality, payment, delivery or customer-service issues without delay. • Support counter collections and ensure the correct customer or authorised representative receives the correct goods and documents. 2.4 Customer and account development • Maintain current customer contact, account, purchasing and communication information in the approved system or registers. • Contact assigned customers and dormant accounts to identify repeat requirements, replenishment cycles and upcoming projects. • Identify new account opportunities from incoming enquiries and refer qualified field opportunities to the responsible salesperson. • Handle complaints courteously, record the facts accurately and coordinate timely resolution with the responsible department. • Protect confidential customer, pricing and company information at all times. 2.5 Product, stock and pricing knowledge • Develop working knowledge of bolts, nuts, washers, threaded rod, specialised fasteners, electricity-line hardware and related products. • Understand common dimensions, threads, materials, grades, finishes, standards, applications and customer quality expectations. • Remain familiar with current stock, incoming supply, approved substitutes, price lists, promotions and commercial policies. • Use only current, approved information and immediately correct or report any pricing, specification or catalogue discrepancy. 2.6 Reporting and administration • Maintain accurate and current records of enquiries, quotations, follow-ups, sales orders, lost sales, complaints and customer commitments. • Submit concise daily activity updates and weekly and monthly sales reports to the Sales Supervisor. • Report on enquiry volumes, quotation values, order values, conversion, gross margin, lost sales, response times and overdue follow-ups. • Participate in sales meetings, review performance against targets and implement agreed corrective actions. • File sales documents in accordance with company controls and support stock counts, debtor follow-up and other sales-office activities when assigned.
Qualifications and Experience
Diploma, certificate or equivalent qualification in Sales, Marketing, Business Management, Customer Service or a related discipline. • At least two years' relevant experience in desk sales, internal sales, counter sales, customer service or sales administration. • Experience in industrial products, engineering supplies, manufacturing, construction materials or hardware is an advantage. • Proficiency in Microsoft Office, email, WhatsApp Business and sales, accounting, ERP or CRM systems. • Sound numerical ability and practical experience preparing quotations, processing orders and maintaining commercial records. 5. Required competencies Commercial: Customer needs analysis, quotation preparation, selling, crossselling, negotiation, objection handling and margin awareness Industrial Bolts and Hardware | Controlled HR Document Page 4 JOB DESCRIPTION | SALES & MARKETING Technical: Ability to learn product specifications, interpret common sizes and grades, and use approved information accurately Communication: Clear writing, confident telephone and face-to-face communication, active listening and professional customer care Administration: Accurate data capture, document control, order processing, reporting and consistent follow-up Organisation: Prioritisation, time management, coordination, attention to detail and the ability to handle multiple enquiries Personal: Integrity, initiative, patience, resilience, accountability, teamwork, learning agility and a professional appearance In
How to Apply
Interested candidates should submit their CV and copies of relevant qualifications to:
Email: sales@indbolts.co.zw |
Phone 0714193169
